About ClutchWe're on a mission to reinvent how people buy, sell, and own cars. Are you game?Clutch is Canada's largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly.Recognized four years running on The Globe & Mail's list of Canada's Top Growing Companies—and with back-to-back spots on Deloitte's Technology Rapid 50 and Fast 500—we're seeking curious, hard-working, and driven individuals to join our growing team.Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visit About The RoleTheDirector of Production Operations (GM of GM's)is a senior operational leader responsible for the strategic execution, performance optimization, and end-to-end consistency of Clutch's national vehicle production infrastructure. This includes full accountability for all operational outcomes across the company's Inspection and Reconditioning Centers (IRCs).What You'll DoAssume end-to-end responsibility for performance and integrity of all IRC facilities across CanadaEnsure each site operates within a standardized,



scalable frameworkDevelop and enforce site-level execution plans aligned with national production strategyMaintain full visibility into site health metrics through formal reporting structuresDirect national vehicle throughput, including production funnel optimization and inventory staging across all WIP categoriesEnsure vehicles are prioritized and processed according to readiness timelines and business SLAsDesign and implement systems for real-time inventory monitoring, constraint identification, and corrective actionDefine, track, and enforce critical KPIs including cost-per-unit, vehicle readiness timelines, cycle time, WIP, and takt timesLead a distributed team of Regional Production Managers (RPMs) and Site Production Managers (SPMs)Facilitate talent development, succession planning, and leadership trainingChampion Clutch's SOPs and production quality controls across all IRC locationsMonitor deviations, implement control mechanisms, and conduct root cause analysesOversee a Blitz Team for IRC launches, peak production accelerations, and tactical interventionsOwn and govern the national rhythm of business through daily and weekly operational cadenceAct as a primary interface between production operations and core business units including Logistics, Central Inventory, CX, Product, Engineering, and AnalyticsCollaborate with HR and Site Leadership to maintain optimal staffing, shift coverage, and role alignmentEnforce compliance with health, safety, and labor regulationsWhat We're Looking ForEducation:



Bachelor's degree in Operations Management, Supply Chain, Engineering, or related field; MBA or equivalentpreferredExperience: Minimum 10 years of progressively senior leadership in production, logistics, or operations, with multi-site oversightRelentless attention to operational detail and standard work adherenceExceptional analytical and decision-making skills under pressureAbility to navigate ambiguity and drive structured executionStrong interpersonal influence, aligning cross-functional stakeholders and frontline staffProven success managing high-throughput production or reconditioning environmentsDeep fluency in process standardization, quality systems, and KPI managementDemonstrated ability to lead distributed teams and drive cultural alignmentTrack record of deploying operational improvements with measurable outcomesWhy You'll Love It At ClutchMake an Impact: Help shape the future of car buying and selling in CanadaCareer Growth: Join a rapidly growing company with leadership opportunitiesGreat Team: Work alongside talented, driven, and collaborative colleaguesCompetitive Compensation: Enjoy a strong compensation package, including salary, equity, and benefitsEmployment TypeNew, Permanent Full-TimeCompensation & BenefitsSalary: $170,000 - $200,000 annuallyEquity & Benefits: Comprehensive health and dental coverage, and other benefitsPay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditionsClutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email

📌 Director, Operations - C$170,000 - C$200,000 A Year (Mississauga)
🏢 Clutch
📍 Mississauga