Key Responsibilities

- Requirement Gathering : Collaborate with stakeholders to capture, document, and refine business requirements.
- Content Strategy : Define and manage content frameworks, governance models, and editorial guidelines.
- Process Analysis : Evaluate existing workflows and recommend improvements for efficiency and scalability.
- Content Management : Oversee creation, curation, and publishing of digital content across platforms.
- Stakeholder Collaboration : Act as the liaison between business teams, technical teams, and content creators.
- Quality Assurance : Ensure accuracy, consistency, and compliance with brand and accessibility standards.
- Reporting & Insights : Provide analytics on content performance and recommend dataâ€`driven improvements.

Required Skills & Experience

- Proven experience as a Business Analyst or Content Lead in digital projects.




- Strong knowledge of content management systems (CMS) such as Drupal, WordPress, or SharePoint.
- Excellent analytical, documentation, and communication skills.
- Ability to translate business requirements into actionable content strategies.
- Familiarity with SEO, accessibility standards, and digital analytics tools.
- Robust stakeholder management and leadership abilities.

Preferred Qualifications

- Experience in enterprise content platforms (e.g., Pantheon, Acquia).
- Knowledge of Agile/Scrum methodologies.
- Background in UX writing or digital marketing.
- Certification in Business Analysis (CBAP, CCBA) or Content Strategy.

Education Qualifications

- Bachelor's degree

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📌 Sr. Business Analyst (Toronto)
🏢 Socket.dev
📍 Toronto