Quality Assurance Engineer- Customer SuccessLocation- Concord, ON (Onsite 5 Days a week)Department- ITSalary- $55,000-$70,000 + BenefitsAbout The RoleOur client is looking for aSoftware QA & Customer Support Specialistto help ensure their platform runs smoothly while delivering a great experience for our users. This role combinessoftware testing, customer support, onboarding, and training. You’ll work closely with both internal teams and customers to identify issues, improve product quality, and support users throughout their journey.What You’ll DoSoftware Testing (QA)Test software features and workflows from a user perspectiveIdentify, document, and track bugs or usability issuesWork with developers to resolve issues and verify fixesSupport regression testing before new releasesMaintain basic test cases and documentationCustomer SupportProvide first-level support to users via phone, email,



or ticketing systemsTroubleshoot issues and guide users to solutionsDocument common issues and resolutionsEscalate complex problems to the development teamOnboarding & SetupAssist current users and dealers with account setupConfigure system access and ensure smooth onboardingSupport customers during initial platform useTraining & EnablementDeliver product demos and training sessionsCreate simple training materials (PowerPoint, guides, videos)Help users understand and get the most out of the platformWhat We’re Looking For7+ years of experience in software QA, customer support, or SaaS environmentsExperience with functional testing or UATStrong problem-solving and attention to detailAbility to clearly document and communicate issuesProficiency in Microsoft Excel, Word, and PowerPointStrong communication skills (both technical and non-technical audiences)Organized and able to manage multiple tasksWork EnvironmentFull-time, in-office role (5 days/week)May require flexibility to support multiple time zonesOccasional support during Canadian holidays (supporting U.S. clients)Customer-facing role requiring strong interpersonal skills#J-18808-Ljbffr

📌 Quality Assurance Engineer – Customer Experience - C$55,000 - C$70,000 A Year (Toronto)
🏢 TalentSphere Staffing Solutions
📍 Toronto