Overview Join Our Team as an Overnight Customer Service Representative (CSR) at CTVRC/EC. The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is seeking a dedicated Customer Service Representative (CSR) to be the welcoming face of our clinic and an integral part of our client care team. Compensation $20 - $22 based on advanced knowledge and experience Overnight Premium: $2/hour (7pm-7am) Weekend Premium: $2/hour (7am-7pm) Anticipated Schedule Three 12-hour shifts, Overnights Weekend rotation About the Role As a Client Service Representative, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests. What You’ll Do Client Interaction: Greet clients warmly, schedule appointments, and manage check-ins. Administrative Support: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area. Billing and Payments: Perform basic invoicing, billing, and account procedures. Phone Management: Answer and direct calls through a multi-phone line system. Liaison Work: Coordinate with referring veterinary facilities to request necessary records and information. Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail. What We're Looking For Exceptional First Impressions: Outstanding communication and customer service skills to make clients and referring veterinarians feel valued and supported. Adaptability and Multitasking: Ability to thrive in a fast-paced environment and navigate unexpected situations. Customer Service Excellence: Commitment to building positive relationships and delivering an exceptional client experience. Flexibility and Adaptability: Team player who can adapt to situations where protocols may not apply. Attention to Detail: Strong accuracy and consistency in tasks and records. Fluent English skills (speaking & reading) are required for the role. About Us CTVRC/EC is a premier specialty referral and emergency centre,



proudly owned and operated by two Canadian veterinarians. We offer the highest quality care in surgery, internal medicine, oncology, and emergency medicine. Our mission is to lead in the prevention, diagnosis, and treatment of medical and surgical diseases, all while fostering a compassionate environment for our patients, clients, and staff. Why Join CTVRC/EC? Inclusive Workplace: We are committed to creating a diverse, equal-opportunity workplace and encourage applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S, and others. Work-Life Balance: Our unique rotation schedule offers consistent 10 or 12-hour shifts, ensuring adequate time off to support your well-being. Team-Oriented Culture: A collaborative team where your contributions are valued. Compensation & Advantages Comprehensive Benefits: Dental, vision, life insurance, extended health care, and access to Employee Assistance Programs. Perks: Discounts on premium pet care, paid time off, uniforms provided, and staff appreciation events. Ready to Make a Difference? If you have a passion for customer service and want to work in a supportive, dynamic environment where no two days are the same, CTVRC/EC is the perfect place for you. Apply today and join a team that values your skills and contributions! For more information about us, please visit Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.



The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Discover more at EthosVet.Com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and advantages for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse #J-18808-Ljbffr

📌 Overnight Customer Service Representative, Ctvrc - $20 - $22 An Hour (Toronto)
🏢 Ctvrc/Ec
📍 Toronto