Technical Program Manager

Location: Vancouver, BC (Hybrid)

Fulltime

Role Summary:

We are seeking a Staff Technical Program Manager (TPM) to lead complex, cross-portfolio technology initiatives within Global Product Technology, with a strong focus on Merch Planning, Forecasting, Sizing, and Allocation systems .

This role operates at the intersection of business and technology , owning delivery across multiple interdependent programs. The Staff TPM is responsible for driving end-to-end outcomes, shaping technical and business decisions, and ensuring planning and allocation capabilities deliver measurable business impact .

This role requires deep understanding of retail planning lifecycles, inventory flow, and allocation strategies , combined with the ability to orchestrate complex technology delivery at scale .

Key Responsibilities

1. Portfolio Ownership & Program Leadership

- Own end-to-end delivery outcomes across multiple programs spanning Merch Planning, Sizing, Forecasting, Allocation, and Inventory Optimization
- Drive alignment across Flowstate initiatives that support:
- Forecast-driven size curves
- In-season reforecasting
- Allocation and transfer optimization
- Ensure execution aligns to GTM gates, buy cycles, and merchandising decision timelines

2. Merch Planning & Allocation Business Acumen (Critical)

- Serve as a thought partner to Merch Planning and Allocation leaders , translating business needs into scalable technology solutions
- Deeply understand and incorporate:
- Pre-season planning (assortment planning, size curves, buy quantities)
- In-season management (reforecasting, transfers, sell-through optimization)
- Allocation strategies across DCs and stores
- Evaluate tradeoffs between:
- Forecast accuracy vs responsiveness
- Inventory optimization vs service levels
- Automation vs planner control
- Ensure technology solutions directly improve:
- Forecast accuracy
- Inventory productivity
- Allocation efficiency
- Time-to-decision for planners

3. Technical & Strategic Decision Leadership





- Drive cross-system decision-making (architecture, sequencing, data flows, integration with planning tools like Anaplan, Snowflake, etc.)
- Lead decision frameworks (options, tradeoffs, recommendations) for business and technology leadership
- Ensure solutions reflect end-to-end planning workflows , not isolated system improvements
- Act as a technical and business translator between Planning, Product, and Engineering

4. Release Governance & Delivery Management

- Own and evolve release governance and readiness processes across planning and allocation systems
- Ensure releases align to critical business windows (GTM, buys, peak seasons)
- Drive proactive coordination of:
- Data dependencies (forecast inputs, inventory signals)
- Cross-system releases impacting planners
- Prevent business disruption through tight release discipline and validation rigor

5. Delivery Excellence & Operating Model Design

- Design and scale delivery operating models for planning systems across multiple teams
- Standardize execution practices across:
- Backlog readiness tied to business outcomes
- Planning feature prioritization
- Cross-team coordination
- Lead initiatives to improve:
- Delivery predictability
- Feature adoption by business users
- Quality of outputs used by planners

6. Cross-Functional Orchestration & Dependency Management

- Act as the single-threaded owner connecting Merch Planning, Allocation, Engineering, Data, and Product teams
- Manage dependencies across:
- Forecasting engines
- Sizing logic
- Allocation and transfer systems
- Surface and resolve risks tied to data quality, model outputs, and downstream planning impacts

7.



Operational Excellence & Incident Leadership

- Lead response to production issues impacting planning or allocation outcomes (forecast errors, allocation mismatches, data delays)
- Drive root cause analysis with both technical and business context
- Ensure continuous improvements in:
- SLA adherence
- Data accuracy and reliability
- Planning system stability

8. Executive Influence & Stakeholder Leadership

- Deliver executive-ready insights linking technology delivery to business outcomes (inventory, forecast accuracy, allocation effectiveness)
- Influence prioritization decisions based on business value, not just delivery feasibility
- Partner with senior leaders across:
- Merch Planning
- Allocation
- Product
- Engineering

9. Scalable Mechanisms & Organizational Impact

- Build scalable mechanisms tailored to planning and allocation domains:
- Forecast validation frameworks
- Allocation readiness checklists
- Dependency maps across data → models → planning tools
- Enable teams to operate with clarity, accountability, and business alignment
- Coach PMs/TPMs on connecting delivery execution to merchandising outcomes

Required Qualifications

- 8–12+ years in Technical Program Management or Program Management
- Proven experience owning portfolio-level programs across planning, supply chain, or retail technology domains
- Solid understanding of:
- Merch Planning and Allocation processes
- Forecasting and inventory optimization concepts
- Cross-functional delivery in data-driven systems
- Demonstrated ability to influence both technical and business leadership decisions

Preferred Qualifications

- Experience with Anaplan, planning systems, or allocation engines
- Exposure to AI/ML-based forecasting or optimization models
- Experience with data platforms (e.g., Snowflake) and end-to-end data pipelines
- Background in retail, apparel, or omnichannel inventory environments

Education

- Bachelor’s or Master’s of engineering, or related fields.

📌 Sr. Technical Program Manager (Surrey)
🏢 Net2Source (N2S)
📍 Surrey