Overview At TELUS, we’re a product‑minded, customer‑driven team within the Commercial & Public Sector E2E Digital Transformation group. Our mission is to simplify systems, automate processes, and empower Operations teams to focus on what matters most: our customers. We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.
We are seeking a
Sr Technical Product Manager
to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program, which strives to accelerate TELUS Business Solutions evolution in the market. In this role, you’ll combine product ownership, technical expertise, and business acumen to drive roadmap initiatives that improve customer experience, enhance operational efficiency, and support revenue growth. You’ll have the prospect to influence strategy, lead delivery, and shape the future of TELUS’s service management capabilities.
What You’ll Do
Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
Provide business & technical leadership and consulting on infrastructure and service management solutions
Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
Build strong, trusted relationships with stakeholders across TELUS Business Solutions
Guide business case development and provide input on roadmap priorities
Mentor and collaborate with team members, supporting their growth and success
Deliver clear and regular status updates,
highlighting risks and mitigation plans
Qualifications
Proven experience leading complex transformation projects with a track record of high-quality delivery
Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
Excellent planning, analysis, and problem-solving skills
Financial acumen: ability to build business cases that balance benefits, costs, and ROI
Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
Strong collaboration skills with the ability to engage stakeholders and mentor team members
Preferred Qualifications
ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.)
ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses
Post-secondary diploma or equivalent experience
5-7 years of relevant experience
Bilingual (English/French) an asset
What We Offer
A collaborative, inclusive environment where celebrating success is part of our culture
Opportunities for continuous learning and professional growth across technology, customer experience, and industry best practices
The chance to influence multiple teams, build strong relationships, and deliver meaningful impact
A workplace where we work hard, celebrate together, and have fun along the way
Join us in shaping the future of TELUS service management. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you!
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📌 Senior Technical Product Manager- ServiceNow (Calgary)
🏢 Telus
📍 Calgary