About Windmill MicrolendingWindmill Microlending enables immigrants and refugees to build careers in Canada while reducing poverty and labour shortages. We do this by offering affordable loans along with career assessment coaching, financial literacy training, and mentorship for newcomers who lack access to mainstream credit. Since 2005, Windmill has supported over 15,000 clients in healthcare, IT, financial services, law, engineering, and many other fields to triple their incomes as a result of returning to their profession. Windmill is a registered Canadian charity supported by donations and community bonds from the private sector and grants from the public sector. At Windmill, you can make a meaningful impact on the lives of thousands of newcomers. Join a diverse, dynamic team at a leading Canadian not-for-profit where empowering our clients starts with creating an enjoyable workplace for our staff. Our commitment to a fulfilling environment is evident in our 85+% average employee engagement scores on our annual survey.Position DescriptionWe’re looking for a Client Support Specialist (CSS) to join our team and deliver an outstanding client experience. Reporting to the Director, Client Success, you’ll guide clients through their journey, helping them understand the value of Windmill, supporting their progress and shaping how we improve our services.As the first point of client contact, you’ll bring energy and enthusiasm to every interaction. You’ll also show patience, kindness and empathy when supporting newcomers navigating a new country and system. This role blends relationship-building, problem-solving and detail-oriented administrative work,



ideal for someone who enjoys working with people and staying organized behind the scenes.Key Responsibilities:Respond to client inquiries by phone and email with warmth and professionalismClearly explain Windmill’s offerings and guide clients through next stepsIdentify trends in client questions and feedback to improve communication and supportProactively follow up with clients to track progress and outcomesMaintain accurate, up-to-date client records including employment statusShare relevant resources with clients still working toward employmentTake ownership of specific professions, using data to identify insights and opportunitiesManage clients from partner organizations, providing tailored supportSupport Client Success Coaches during busy periods and contribute to special projectsCompetencies and Characteristics: Strong organization skills and ability to manage multiple prioritiesProactive, resourceful and takes initiativeAttention to detail and a commitment to high-quality workPersonable and enthusiastic, with the ability to engage clientsPatient and empathetic, builds trust with clients from diverse backgroundsAdaptable and comfortable learning recent tools and technologiesCurious and innovative, with a drive to improve processesFrench language skills are an assetCompensation and benefitsStarting salary range $51,000-$56,000 annually,



based on skills and experience required for the roleHybrid work solution with a minimum two (2) days in office, up to three (3) days from home in Calgary, Toronto or MontrealOne-year contract, maternity leave coverageThree weeks’ vacation, plus a company-wide winter breakBenefits plan – medical, dental, short & long-term disability, and life insuranceAnnual Wellness Budget to support personal well-beingEvolving DEI initiatives – our staff is representative of our client baseHow to applyPlease submit, in confidence, your résumé, and cover letter. Applications without a cover letter will not be considered. Please include your salary expectations in your cover letter.The method of application is via email to (reference: Client Support Specialist – 1 year contract). We thank all candidates in advance. However, we will only contact those selected for an interview.Additional notesThis posting is for an upcoming vacancy.Windmill Microlending is an equal opportunity employer. Adhering to Canada’s Human Rights Act, Windmill grants equal employment opportunity to all qualified persons without regard to race, creed, colour, gender identity or expression, disability, sexual orientation, family status, marital status, citizenship, ancestry, ethnic origin, age, or place of origin. We celebrate diversity and are committed to creating an inclusive environment for all employees. As an active participant in the Federal Government’s 50-30 Challenge, we are committed to building a more diverse, inclusive, and vibrant economic future for Canadians by attaining gender parity and significant representation of underrepresented groups on our board and in senior management positions.

📌 Client Support Specialist - C$51,000 - C$56,000 A Year (Airdrie)
🏢 Windmill Microlending
📍 Airdrie