Job Title

Material Handler/Customer Service - Counter Sales

Location

13055 - 80th Avenue, Surrey, BC, V3W 3B1 Full‑time permanent position

Benefits

- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit‑sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & qualified growth

Responsibilities

The Material Handler/Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions.

What to expect in the role

- Attention to detail. You will be required to work in the warehouse reviewing stock, assembling orders and shipping/receiving.
- Customer service orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
- Multi‑task individual. This role will require you to juggle through a number of client requests and be able to meet competing timelines.
- Communicator. Communication is essential for this role, both verbally and written with our customers and while working with your colleagues.
- Highly organized.



Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
- Comfortable with technology. This role requires using the phone and computer to assist customers and using our internal systems.
- Warehouse responsibilities. Duties will include order assembly, packing & shipping, receiving, stock‑keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.

Qualifications

- High school completion
- 3+ years of customer service experience is an asset
- 2+ years of electrical/lighting industry experience is an asset
- Previous experience in warehouse operations, including shipping/receiving, is an asset
- Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
- Basic mathematical skills
- Wide range of expertise in the products and services provided by E.B. Horsman & Son
- Ability to be inclusive, collaborative, and respectful

Compensation

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors.

EEO Statement

Only those living in Canada with permanent work authorization will be considered.

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📌 Material Handler/Customer Service - Counter Sales (Surrey)
🏢 E.B. Horsman & Son
📍 Surrey