The intake department coordinates the activities of the Centre's Intake & Support and Stabilization programs, and to provide both indirect and direct services. This includes assessment, group facilitation, case management, the coordination of activities in the department, participation in the planning, development, building external partnership and evaluation of the department. The department also does administration related to treatment-matching including the review and interpretation of assessment information, and completion of documentation related to client admissions.

Position Purpose

The Supervisor, Intake provides access to a continuum of services at the Centre including engagement, assessment, stabilization, and treatment matching. The role offers direct support to women in each of these service areas as needed, coordinates daily activities of the Intake Department.

Responsibilities

Service

- Oversee the screening, intake and enrollment process for women contacting the centre
- Coordinate and monitor referrals and linkages as appropriate, e.g. withdrawal management, etc
- Liaise with referral agencies to facilitate admissions, outreach and maintain an effective admission process
- Review and oversee the preparation of support letters and reports as necessary
- Manage day-to-day operations of the program
- Provide leadership, coordination and support to the intake team to enhance continuity and quality of care
- Collaborate with Director to discuss job performance and establish professional goals
- Ensure accurate maintenance of statistics, documentation including clinical notes on CaseWorks and other reports




- Participate in ongoing staff development and personal learning as agreed to in performance reviews
- Support development and implementation of programming e.g. Centralisation of intake in collaboration with the Director and in line with the Agency strategic objectives
- Collaborate to develop programming in line with evidence-informed and best practices
- Implement and maintain professional practice standards
- Recommend, participate in the development of and manage the implementation of policies and procedures within the department
- Represent the Jean Tweed Centre in the community
- Establish cooperative relationships with community partners and stakeholders as appropriate to further the Centre's mission
- On-call requirements on a rotational basis

Organizational

- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices
- Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor
- Adhere to the policies and procedures of The Jean Tweed Centre
- Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre
- Maintain a client service orientation including learning about/addressing client needs and concerns
- Work collaboratively including respect others,



sharing information, consulting and celebrating shared successes
- Demonstrate accountability by holding self responsible and following through on commitments
- Support inclusion and equity by respecting others, embracing diversity and addressing oppression
- Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills

Requirements

- Bachelor's Degree or Diploma in Social Work, Nursing (RPN) or relevant field, or an equivalent combination of education and experience.
- Previous experience in case management and conducting comprehensive assessments
- Minimum 2-4 years' experience in related field
- Approach to leadership consistent with organizational values
- Knowledge and understanding of women's issues, particularly as they relate to women with substance use, mental health and/or gambling concerns
- Excellent decision-making, problem-solving and conflict/crisis management skills
- Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams
- Strong computer skills including working knowledge of Microsoft Office Suite
- Excellent oral and written communication skills
- Excellent individual and group supervisory skills
- Administrative, project management and program development skills
- Ability to facilitate groups and educational sessions

Benefits

- Life Insurance
- AD&D; (Accidental Death & Dismemberment)
- Long-Term Disability (LTD)
- Extended Health Care
- Dental Coverage
- Employee Assistance Program (EAP)

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📌 Supervisor, Intake (Toronto)
🏢 The Jean Tweed Centre
📍 Toronto