Director, Customer Success Management – SalesforceJoin Salesforce in leading the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers.About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. It focuses on ambition, action, and innovation, with AI and core values at the heart of everything we do.Position DescriptionWe are looking for a leader to join our Tableau Team in our Regulated Industries Portfolio (Specifically Canada (CAN) and Financial Services (FINS)) in Account Success. The role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level.ResponsibilitiesLead a team of Customer Success Managers, fostering growth and excellenceAddress and resolve customer blocking issues in collaboration with individual contributorsPartner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams; develop a point of viewfor Signature value to help grow Signature within the Tableau team in the CAN/FINS portfolioWork closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffingAlign customer allocations with Signature coverage, manage team‑based allocations, and synchronize additional cloud resources as neededCollaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing trainingStay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leadersAs a Portfolio Leader,



monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce LoyaltyAs a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and resultsEnsure teams are proficient in Current Product Introductions (NPI) and New Service Introductions (NSI) initiativesPreferred Qualifications And SkillsPossess a minimum of 8+ years in leadership roles with direct experience in customer success and team managementExhibit strong critical thinking and ability to use data and insights to identify industry trends and risksDemonstrate excellent communication skills and be a strong collaborator, bridging across various teams and levelsShowcase a proven track record in talent management, including recruitment, retention, and developmentFamiliarity with Salesforce's product offerings, services, and regulated industriesExperience with Tableau products, or competing platforms such as Microsoft Power BI, Looker, Qlik, MicroStrategy, DomoExperience leading efforts of cross‑functional teams to facilitate resolution or disposition of customer needs or projectsAccommodationsIf you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All decisions at Salesforce are made on the basis of merit, competence, and qualifications, and are free from discrimination. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, and all other employment processes.For British Columbia‑based roles, the base salary hiring range for this position is CAD 165,800 to CAD 240,400.#J-18808-Ljbffr

📌 Director, Customer Success Management - C$165,800 - C$240,400 A Year (Toronto)
🏢 Salesforce
📍 Toronto