Position Overview

The role of the Senior Coordinator- Trade Compliance is to administer and facilitate all aspects of activities that pertain to managing the customer accounts at Future Electronics. He/she coordinates his efforts with Sales, customer service associates, the Branch Sales Analyst Group, Global Trade Compliance and Credit Departments. The Senior Coordinator- Trade Compliance provides guidance to other members of the Trade Compliance Team.

Responsibilities

- Research new account creation requests using Future Workstation Control Program (WCP), Customer Relations Management (CRM) and internet sites – validate customer name and address.

- Maintain accounts in Future Workstation Control Program (WCP) and Customer Relationship Management (CRM) and per Future Sales Operating procedures including : current account creations, account status changes, account billing/shipping modifications, account assignment/reassignment, creating split accounts.

- Assist with other tasks assigned by Management.

General Administrative Functions :

- Review and ensure Sales are kept up-to-date with the Account Management Procedures.

Qualifications and Experience

- 3+ years of trade compliance account management preferred
- Service and results oriented
- Multi tasked, well organized and detail oriented
- Good follow-up skills
- Proficient knowledge of Microsoft Office (Excel, PowerPoint, Word)
- Enthusiastic team player
- Strong interpersonal and communication skills
- Self motivated, flexible and adaptable
- Bilingual English, Mandarin an asset

Competencies (Skills & Behaviors)

Render Exemplary Customer Service

- Institutes and oversees daily strategy to provide personalized services
- Knows when to elevate issues and screens/channels requests appropriately




- Strives to exceed the expectation by demonstrating both initiative and creativity

Interpersonal & Communication Skills

- Always conducts him/her self in a highly professional manner (internal/external)
- Establishes credibility with internal/external customers by honoring commitments
- Ensures accurate/truthful information is provided
- Communicates all requests/requirements/commitments clearly and concisely
- Manages the administration of sensitive/confidential information with the appropriate level of discretion and professionalism

Self-Management

- Goal-setting/prioritizing : has the ability to set goals and achieve optimum result in the expected time parameter
- Working efficiently : understands that results, not only methods, count
- Initiative : must be a self-starter and willing to challenge him/herself

Clear Understanding of Relevant Internal/External Policies and Procedures

- Clearly grasps all aspects of functional and structural processes related to his/her area of responsibility
- Articulates the rational and actively promotes adherence of policy to our sales divisions and Future strategies to our customers
- Develops a clear understanding of the customer’s business model

Organizational Abilities

- Identifies and addresses all details that are needed to ensure smooth and effective service
- Completely and correctly documents all information as required by the situation
- Ensures all relevant documents are filed and easily accessible

Focusing on Results

- Assesses situations to effectively channel people in the appropriate direction as required
- Keeps core management team apprised of any ongoing issues
- Follows up diligently on all outstanding issues and tasks to obtain answers in the mandated time period
- Demonstrates flexibility and adaptability to shifts in priority and schedules
- Is able to expend the additional time and energy required to complete the tasks at hand

📌 Compliance Coordinator (Quebec City)
🏢 Future Electronics
📍 Quebec City