Location: Hybrid (Ottawa, Ontario)
Duration: 24 months + possible 10 months extension
Security Clearance: Secret and Controlled Goods

Day-to-Day Responsibilities

- Monitor, triage, and prioritize trouble tickets; elevate service requests as incidents, change requests, or support development of Business Requirements
- Develop and document requirements and alternatives; perform business analysis of DRMIS/SAP incidents to identify workflows, procedures, and information needs
- Compile, prioritize, distribute, follow up on, resolve, and close DRMIS/SAP incidents, including aeronautical-related issues
- Support the Technical Authority in scoring and prioritizing incidents and Change Requests for triannual prioritization meetings
- Evaluate and improve procedures, database content, structures, application subsystems, and reporting methodologies
- Establish acceptance test criteria with stakeholders and ensure alignment with departmental methodologies, policies, procedures.
- Perform additional tasks aligned with the TBIPS Help Desk Specialist role as required
- Utilize SAP Solution Manager, SAP Plant Maintenance, and MS Office Suite to manage incidents, documentation, reporting, and analysis

What You Bring To The Table

- 5+ years of experience in reporting and monitoring incidents within IT applications, supporting improvements to related business processes
- 3+ years of SAP experience, including SAP Solution Manager and SAP Plant Maintenance, experience may be concurrent and based on software versions released over the past 5 years




- 5+ years of experience in a defence aviation maintenance environment
- 5+ years of experience in incident management and problem solving within SAP systems using SAP Solution Manager
- 5+ years of experience producing reports from SAP
- Experience using each of the following applications: MS Office Suite, MS SharePoint, MS Teams, MS Planner, MS Access, RDIMS/GC Docs, Adobe Acrobat Reader, and SAP GRC
- College diploma or certificate in engineering, science, or a related technical field, or equivalent experience

AI Disclosure

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this chance. While we appreciate every application, only those selected for an interview will be contacted.

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