System Administrator / Senior Helpdesk Technician — Asurtec Solutions Inc. January 23, 2026 About Asurtec Asurtec Solutions Inc. is a Canadian, remote-first IT services firm supporting small and mid-sized community-focussed organizations. We’re building a stronger, more accountable operating system (EOS) and we’re hiring a senior technical teammate who combines excellent troubleshooting with solid systems administration. How we work – Our Core Values Integrity: We tell the truth, protect access/credentials, and do the right thing - especially when it’s difficult. Own the Outcome: We close loops, take responsibility, and deliver results (not excuses). Grow or Die: We learn continuously - new tools, better troubleshooting, stronger standards. Love the Work: We bring positive energy and pride in craftsmanship; it shows in client experience. Lead with Compassion: We communicate with respect, listen first, and stay calm under pressure. Adapt and Overcome: We pivot quickly when priorities shift and find a way forward. The Role This is a hybrid seat: you’ll handle escalated (L3) support and deliver systems administration and infrastructure work (M365, servers, networking, security fundamentals). You’ll mentor junior technicians and help us raise the consistency and quality of service across the team. Positions & Location We may be filling multiple positions in different cities including the Ottawa area, Timmins, and Sudbury. You must live there or be willing to move there if hired. What You’ll Do Resolve escalated tickets and complex client issues (root cause, durable fixes, clean communication) Administer and improve client systems (M365/Entra ID, Teams, Intune,



networking, server fundamentals, endpoints) Deploy and maintain infrastructure Optimize our use or Pulseway RMM, by configuring automations, automating reports and configuring monitoring Deliver small-to-mid projects (deployments, upgrades, hardening, migrations, site work) Maintain excellent documentation and credential hygiene Coach L1/L2 technicians and improve escalation quality What We’re Looking For Must have 10+ years in IT support / sysadmin roles (or equivalent depth) A college or university degree in computer science, network administration or system administration Strong troubleshooting across Windows endpoints + server fundamentals Networking fundamentals (DNS/DHCP/VLANs/routing basics) Professional client communication and strong ticket/documentation habits Strong oral and written communication skills Nice to have Firewall/switch configuration experience (vendor-agnostic) Linux experience, especially Ubuntu PowerShell or automation mindset Work Model Remote-first with in office visits as needed for client work (installs, network tasks, hardware swaps, site surveys). You’ll need to be able to travel within our client region. A vehicle in good working order and a G license are required. Compensation $68,000–$80,000 CAD (based on experience) + benefits/allowances as applicable. How to Apply Apply on LinkedIn with your resume and a short note answering: Why you want to work for Asurtec, supporting community organizations. What’s one tricky escalation you solved recently and how did you approach it? What tools/processes help you keep documentation and ticket notes consistently high quality? #J-18808-Ljbffr

📌 Systems Administrator & Senior Helpdesk Technician - C$68,000 - C$80,000 A Year (Toronto)
🏢 Asurtec Solutions
📍 Toronto