Dossier Creative | Vancouver, BC | Full time | In-StudioDossier Creative is a nationally recognized design studio known for leading complex brand transformations, new product development, and category-defining brand work. We are seeking a Senior Account Director to play a studio-wide leadership role across client engagement, pricing, scoping, and delivery. This is a senior, in-person position for someone with deep agency experience, strong commercial instincts, and a genuine passion for design-led brand work.Role OverviewThe Senior Account Director is a senior client partner and strategic advisor to the studio. You will shape how Dossier engages with clients, from initial pitch through delivery - ensuring projects are structured thoughtfully, priced realistically and set up to succeed. This role combines senior client leadership with studio-wide oversight of scoping, pricing, and engagement quality across all accounts.You will work in close partnership with our Design/Innovation Director to balance creative ambition with commercial realism. Together, you will shape new project approaches that honor the studio's design-led vision while ensuring engagements are set up to deliver both creative excellence and business sustainability.Key ResponsibilitiesClient LeadershipServe as senior client lead on select key accountsBuild trusted relationships with senior client stakeholders and decision-makersNavigate complex conversations around scope, priorities, expectations, and trade-offsAnticipate client needs and identify opportunities for expanded engagementServe as escalation point for complex client situations across the studioModel best practices in client communication and expectation management and relationship buildingPartner closely with creative and strategy leads to deliver strong outcomesStudio-Wide Scoping, Pricing & Risk OversightProvide senior oversight on scoping, pricing, and contracts across all studio projects,



not only those you directly leadReview new scopes and contracts for clarity, feasibility, margin, and alignment with studio capacityFlag risks, ambiguities, or misalignment early and partner with leadership to resolve themPressure-test assumptions around effort, timing, and complexity before commitments are madeHelp maintain consistent use of scoping templates and best practices while allowing for customizationThis oversight role ensures consistency and quality across the studio while supporting Account Managers in their day-to-day client workNew Business & Proposal DevelopmentLead or support new business pitches and proposals alongside studio leadershipCollaborate with the Design/Innovation Director to translate ambitious creative vision into realistic scopes and delivery modelsHelp frame engagements strategically, ensuring creative ambition is matched with achievable project structuresTranslate high-level opportunity into clear phases, deliverables, resourcing plans, and pricingSupport contract and pricing structures that protect both creative quality and profitabilityEnsure proposals reflect how the studio actually works and delivers valueClient Onboarding & Engagement SetupEnsure new clients are onboarded strategically and thoughtfullyHelp define kickoff structures, governance models, roles, and decision frameworksAlign internal teams around objectives, success metrics, and ways of workingWork with Design/Innovation Director to establish creative process expectations and collaboration rhythmsSet projects up for momentum, clarity,



and confidence from day oneIdentify early warning signs and course-correct engagements as neededTeam Leadership & Studio ContributionProvide oversight and mentorship to Account ManagersSupport team members in managing scope, client expectations, and deliveryRaise the overall consistency and quality of client engagement across the studioContribute to improving studio processes and operational clarityFoster cooperative working relationships between account, strategy, and creative teamsWhat We're Looking ForMust Haves10+ years in senior account leadership roles within creative or design agenciesProven experience overseeing scoping, pricing, and contracts across multiple projectsStrong understanding of agency economics, resourcing, risk management, and margin protectionConfidence leading senior client relationships and high-stakes conversationsAbility to partner effectively with creative leadershipExperience mentoring Account Managers and supporting team developmentA genuine respect for design craft, creative process, and design-led thinkingStrong communication skills and ability to bridge creative and business conversationsNice to HaveExperience in a boutique or entrepreneurial agency environmentExposure to large-scale rebrands or complex brand programsExperience leading or contributing to pitch processesExperience partnering closely with Creative Directors or design leadershipExperience contributing to studio-level operational decisionsWhy Join Dossier CreativePlay a senior role in shaping how a respected design studio engages with clientsWork in close partnership with creative leadership on meaningful brand work, design-led workHelp protect both creative excellence and business sustainabilityJoin a design-led agency with a strong national reputationContribute to the studio’s next phase of growthIn-studio collaboration with talented creative, strategy, and account teamsLocationVancouver, BC — in-studioCompensation$110K + base salary based on experience#J-18808-Ljbffr

📌 Senior Account Director - C$110,000 A Year (Toronto)
🏢 Dossier Creative
📍 Toronto