Position Title: Support Engineer
Salary & Benefits: 80-85K
Position Status: Immediate Vacancy
Location : Kanata - Free Parking

Our client is an established Ottawa-based technology company developing advanced software solutions used in highly secure, mission-critical environments around the world. As their customer base continues to grow, they are looking to add a Support Engineer to their close-knit team. This is NOT a traditional Help Desk or desktop support role. Rather than resetting passwords or troubleshooting end-user devices, you'll be working directly with technical contacts and system administrators to investigate and resolve complex issues involving enterprise applications, servers, networking, security, virtualization, and storage infrastructure. The successful candidate will join a team of experienced support professionals who take ownership of issues from investigation through resolution in an environment that values technical curiosity, collaboration, and continuous learning.

What You'll Be Doing

- Investigating and resolving complex infrastructure and application issues
- Supporting Windows and Linux server environments
- Troubleshooting networking technologies including VPNs, firewalls, routers, switches, and LAN/WAN environments
- Supporting VMware/vSphere environments
- Reviewing logs, diagnostics, and system behaviour to identify root causes
- Documenting investigations, resolutions, and customer communications
- Working directly with technical customer contacts and internal engineering teams
- Managing multiple priorities in a fast-paced support environment





What We're Looking For

- Post-secondary education in Computer Science or a related discipline
- 3-5 years of support engineering, systems administration, infrastructure, or network experience at the enterprise level
- Strong foundation in:
- Windows/Linux
- Networking (LAN/WAN, VPNs, firewalls, routers, switches)
- VMware/vSphere
- Excellent troubleshooting and analytical skills
- Strong written and verbal communication skills
- Ability to de-escalate stressful situations and take ownership of issues while knowing when to seek assistance
- Strong attention to detail and documentation

Work Environment

- Hybrid work model
- Team-oriented team
- Comprehensive onboarding and training program
- Rotating support schedule

Keys to Success

- Strong technical foundation across servers, networking, and infrastructure
- Ability to diagnose issues logically and methodically
- Excellent communication and documentation skills
- Strong sense of ownership and accountability
- Curiosity and willingness to learn

Security Requirements

Candidates must be eligible to obtain and maintain a Government of Canada Top Secret Security Clearance, along with additional security clearances as required.

This role is ideal for someone who enjoys solving complex technical problems and comes from a background in Systems, Infrastructure, Network, Support Engineering, or similar and who has experience in enterprise level systems and technologies.

Salary and benefits are subject to applicable regulations and internal policies.

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📌 Support Engineer (Ottawa)
🏢 Recruiting In Motion - Eastern Ontario
📍 Ottawa