At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors. We support our customers, communities, and colleagues with comprehensive well-being resources and opportunities to learn new skills, develop as a leader, and grow a career. We are looking for an Account Development Executive—a phone-based role responsible for growing and retaining a portfolio of Small Medium Enterprise – Small Business and Corporate Clients. This role focuses on developing consultative B2B relationships to drive incremental growth, maximize charge volume, and maintain strong business relationships. Responsibilities Accomplish and exceed 100% Key Performance Indicators (KPI). Lead, grow, and retain a portfolio of Small Medium Enterprise – Small Business and Corporate Clients. Track and report on performance using multiple pipelines and activities in Salesforce.Com. Identify new opportunities with existing clientele and maintain a balanced pipeline. Drive engagement and maximize spend opportunities by understanding a customer’s B2B expense management process and identifying key suppliers. Analyze and develop negotiations based on consultancy to uncover client needs and expand opportunities. Conduct research and utilize knowledge of the competitive landscape and internal tools to build defensive/offensive strategies to engage/retain cardmembers. Collaborate with internal and external partners to identify growth opportunities, solve problems, and increase cardmember spend. Build authentic relationships with clients through active listening and open communication. Utilize tools to influence discussions with cardmembers and internal contacts to maximize spend opportunities. Keep up-to-date on products,



competition in the financial services space, and relevant developments in target industries. Develop key internal relationships with Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners, and Global Merchant Services. Help manage the relationship between customers and American Express to maximize satisfaction, profitability, and retention. Minimum Qualifications 2–3 years of experience in consultative selling and account management in an outbound phone-based environment; B2B experience a plus. University/College graduate or equivalent combination of education and meaningful business experience. Ability to navigate complex organizational structures to uncover product and process improvement opportunities. Strong probing, communication, presentation skills, and ability to deliver a compelling message in the Small Medium Enterprise payments industry. A challenger who provides new insights to differentiate Amex solutions, tailors messages, and controls the buying process. Ability to handle corporate customer issues calmly, focus on quality service delivery, use resources, and follow up. High initiative, self‑motivation, and effective time management. Strong analytical, financial, and general business acumen; C‑level exposure is an asset. Knowledge of the payments industry is a plus. Solid Microsoft Word, PowerPoint, and Excel skills.



Salary & Benefits Hiring Range: $68,000 to $102,000 annually + bonus + perks Competitive base salaries Bonus incentives Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities EEO Statement American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr

📌 Account Development Executive - Bilingual French & English - $68,000 - $102,000 A Year (Toronto)
🏢 American Express
📍 Toronto