Service Manager - Ft. McMurray, AB - 2026 (Fort McMurray, AB)

Service Manager - Legacy Dodge Fort McMurray

Legacy Auto Group is committed to delivering an exceptional customer experience through strong leadership, high-performing teams, and a culture built on accountability and continuous improvement. At Legacy Dodge Ft. McMurray, we take pride in our people, our community, and the quality of service we provide.

Position Overview: We are taking applications for future reference. The Service Manager is responsible for overseeing all aspects of the service department, ensuring operational efficiency, exceptional customer satisfaction, and a high-performing team environment. This role requires a hands‑on leader with strong technical expertise, a deep understanding of Chrysler related systems, and the ability to coach and develop staff.

Key Responsibilities

- Lead service technicians and advisors by setting clear performance goals and maintaining a positive, productive work environment
- Address customer concerns, resolve issues promptly, and ensure high levels of customer satisfaction
- Schedule maintenance and repair work, monitor turnaround times, and optimize shop workflow
- Monitor and improve technician efficiency, repair accuracy, and overall customer satisfaction metrics
- Ensure technicians are fully prepared with the required parts, tools, and information for each repair
- Demonstrate strong knowledge of all aspects of Chrysler warranty processes and ensure compliance




- Ensure all service work meets or exceeds safety standards and company quality guidelines
- Recruit, train, and coach team members on communication, technical skills, and company procedures
- Inspect completed work to ensure quality, accuracy, and adherence to company specifications
- Support technicians with complex diagnostics and repairs while staying current with evolving automotive technology
- Enforce safety regulations, maintain a clean and organized workspace, and ensure all equipment is safe to operate

Skills & Qualifications

- Proven ability to lead, motivate, and manage a high‑performing team
- Certified Technician certification with applicable specialties
- Strong expertise in automotive diagnostics and repair
- In‑depth knowledge of Chrysler systems, tools, equipment, and software
- Excellent interpersonal and communication skills with the ability to work effectively with technicians, management, and customers
- Strong diagnostic, analytical, and troubleshooting abilities
- Highly organized with the ability to manage multiple priorities in a fast‑paced environment

What We Offer

- Competitive compensation package
- Performance‑based incentives
- Health and dental advantages
- Ongoing training and career development opportunities
- A supportive, team‑oriented culture focused on growth and success

If you are a driven leader with strong technical expertise and a passion for delivering outstanding service, we want to hear from you.

Apply today and join the team at Legacy Dodge Ft. McMurray.

Let your Legacy start here!

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📌 Service Manager - Ft. McMurray, AB - 2026 (Fort McMurray)
🏢 Legacy Automotive Group
📍 Fort McMurray