Norton Rose Fulbright seeks a Director of IT Support to manage its IT services in a flexible work environment. This position is pivotal in enhancing user satisfaction and operational efficiency across various teams.As the Director, you will lead multiple IT support teams, maintaining a focus on performance and quality management. Your responsibilities involve establishing strong communication with business leaders, ensuring service levels meet expectations, and creating training initiatives for staff development. With your extensive experience,



you will handle escalations and provide valuable insights to improve service delivery.Key Responsibilities:- Oversee support team coordination and performance- Build partnerships with senior business leadership- Ensure compliance with IT service quality standards- Monitor and resolve ERP support incidents- Lead major incidents and communicate effectively with stakeholdersRequirements:- 12+ years of experience in IT support- 8+ years in management capacities- Robust track record in ITIL service frameworks- Capacity to manage demanding workloads efficiently- Bilingual (English/French) ability is a strong assetJoin a forward-thinking firm committed to diversity and inclusion while delivering premier IT support.#J-18808-Ljbffr

📌 Hybrid Director Of It Support Role (Toronto)
🏢 Norton Rose Fulbright
📍 Toronto