Accenture Song is looking for a Technical Lead skilled in CCaaS and agentic AI solutions in a rapid-paced digital environment. Oversee contact center modernization and provide innovative technical direction.This role demands a proactive Technical Lead with 7+ years in solution architecture and technical delivery. You'll guide CCaaS platforms and ensure secure, scalable implementations. Collaborating with cross-functional teams, you'll manage deployments from initial design through to realization while focusing on agentic AI workflows.Key Responsibilities:- Shape technical architecture for CCaaS platforms- Lead CCaaS migration and modernization projects- Drive agentic AI technical designs and workflows- Manage system integrations with enterprise technologies- Oversee delivery standards and governance adherenceRequirements:- 7+ years in technical delivery and leadership roles- Proven CCaaS transformation experiences- Strong background in cloud architectures and integrations- Hands-on knowledge of agentic AI solutions- Excellent communication and stakeholder management skillsDrive impactful technical solutions and enhance customer experiences with Accenture Song as a Technical Lead.#J-18808-Ljbffr

📌 Senior Technical Lead For Urban Development (Calgary)
🏢 Accenture Song
📍 Calgary