Overview

Housekeeping Supervisor position at Microtel Inn & Suites by Wyndham, Kitimat, BC. The supervisor directs and participates in all activities of the housekeeping department to ensure hotel guests receive clean, well‑maintained rooms while achieving productivity and customer service goals.

Responsibilities

Operations

- Responsible for handling all guest laundry and lost property in accordance with hotel and brand policy
- Liaise with Guest Services and Maintenance regarding room readiness, with special attention to VIP rooms and guest special requirements
- Liaise with the General Manager regarding the use of outside contractors for deep‑cleaning duties, ensuring work is checked and standards achieved per hotel policy
- Ensure corridors and staff areas are cleaned to standards
- Ensure the timely and accurate completion of housekeeping forms and reports, following procedures required by hotel policy
- Recruit, interview, hire, orient and train new employees, and update training for existing employees
- Prepare work schedules and ensure housekeeping productivity and cleaning standards are met
- Clean rooms and common areas or work in laundry when necessary
- Respond to and anticipate guest needs; address comments or complaints according to hotel and company procedures
- Take monthly and/or weekly inventories of linen, cleaning chemicals, and laundry chemicals; prepare requisitions or place orders for items and room supplies
- Ensure budgeted expense goals are met through proper usage and control
- Prepare the Room Attendant Daily Report; assign specific rooms to each attendant; supervise housekeeping personnel to ensure carts are stocked and all assigned work is completed according to hotel standards
- Inspect all rooms for cleanliness and maintenance issues daily




- Report maintenance issues by completing maintenance slips and following up to ensure work is completed
- Maintain the First Aid kit fully stocked at all times
- Ensure the employee break room is comfortable and clean
- Maintain a file or notebook with all Material Safety Data Sheets

Leadership

- Be responsible for training all team members within the department
- Maintain individual staff training records and a proactive monthly training plan
- Ensure all staff work according to agreed, realistic activity plans and are appraised annually
- Schedule staff in accordance with forecasted business, maintaining productivity norms and achieving the departmental wage budget, ensuring accurate submission of time sheets
- Brief and debrief staff and actively encourage communication with other departments within the hotel
- Ensure all staff are aware of Emergency Action Plan procedures for the property
- Ensure adequate supply of materials and equipment while adhering to the departmental budget
- Liaise with the General Manager in hiring and orientation of all staff
- Encourage team engagement, happiness, and satisfaction
- Carry out the duties of an absent staff member and/or assist in another department as necessary
- Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions
- Ensure compliance with company and house rules

Customer Service





- Monitor customer satisfaction ratings and develop plans to maintain or increase customer satisfaction as required
- Maintain security for guests and property by ensuring guest‑room doors, linen and storage closets are closed and locked at all times; control key cards; log lost and found articles and store them securely
- Report suspicious activity by guests or others and observe all security and safety measures

Qualifications

- 2-3 years of experience in a similar role; previous hotel experience considered an asset
- Minimum 1 year of experience in a leadership capacity
- Previous exposure to expenses and budgets
- Previous experience with inventory management

Mission Critical Competencies

- Solid attention to detail and quality workmanship
- Ability to demonstrate leadership and teamwork
- Excellent communication and interpersonal skills
- Ability to set and monitor goals and provide status updates as required
- Ability to set priorities for self and others in the hotel
- Project planning capabilities coupled with time management and organization techniques
- Positive attitude with a sense of humour

Desired Education

- High School Diploma or GED required

Working Conditions

- May be required to work early morning, late evening, and weekend shifts
- Ability to lift and carry objects up to 30 lbs.
- Fun work environment, committed to realizing all of our Core Pillars

Benefits

- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal and family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spirit
- A cooperative management team that is strategic and forward thinking
- A fast‑paced environment with opportunities for advancement

How to Apply

To apply, visit

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📌 Housekeeping Supervisor (Kitimat-Stikine)
🏢 Custom Software Systems
📍 Kitimat-Stikine