JOB TITLE: Applications SpecialistLocation: MississaugaSalary Range: $50,000 to $85,000Reason for Opening: ReplacementWhy you should come work with the Romet Team:We offer market-competitive salariesAnnual bonus plan100% company paid benefitsGroup retirement planTraining opportunitiesSocial events, a great team and moreROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Gold winner for Best Managed Companies in Canada for nine consecutive years.We are currently looking for a Applications Specialist to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Customer Experience team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.You will learn our business during your training with our experts in Customer Care/Sales, Engineering and Operations.If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.GENERAL ACCOUNTABILITYReporting directly to the Customer Enablement Supervisor,



the Applications Specialist will be responsible for providing technical customer support, training, and guidance in all areas of the business.Key Job Responsibilities and Accountabilities:Provide timely and professional technical customer support to customers and distributors (including supporting the customer remotely as well as onsite as required)Support the sales and inside sales teams to improve customer satisfaction through all stages of the product life cycleDirectly interacting with customers regarding questions, testing applications, installations, and maintenance, while delivering world class customer experience on behalf of RometDevelop and deliver training on Romet products and services to a wide array of audiencesBeing the customer facing lead for all technical questions or concerns and liaison with internal team members as needed to provide the customer with a prompt, clear and professional responseDocumenting customer input(s) and feedback to evolve and improve the overall customer experienceInteract and engage with customers to successfully resolve issues pertaining to any Romet products, services, or softwareSupport customers/field technicians via call(s) and/or virtual troubleshooting softwareMake independent analysis, interpretations, and conclusions on customer explained issuesAdvocate for customers, prioritize and manage several customer inquiries simultaneouslyAddress and manage complex problems that are impacting one or more customersCollaborate and work with various departments to solve and address customer concernsParticipate/contribute to process improvements with the engineering/product development team(s)Develop external resources to meet development goalsAll other duties as assignedSkills and Qualifications:Understand and effectively communicate functions of gas measurement instruments, mechanical metering components, assemblies, and packaging such as electronic enclosures, pressure vessels, and sensors for flow, pressure, temperature, and analytical measurement applicationsHigh attention to detail and persistence in resolving issues and discrepanciesStrong time management and organization skillsExpert level knowledge in all Microsoft Office tools to include Word, Excel, Access, PowerPoint,



etc.Strong knowledge of project management softwareKnowledge of rotary meters and electronic volume correctors preferredExcellent self-motivation skills, problem solving and decision-making skillsBe creative and able to independently apply theoretical technical principles to product designAbility to use a variety of methods and techniques in solving technical issuesAdvanced communication, people skills and ability to work in a team setting is essentialExperience presenting and speaking in front of a group or audience with clear/strong language skillsExperienced in learning new software/tools and quickly adapting to evolving workflowsAbility to interpret basic engineering drawings, schematics, or technical diagramsFamiliarity with inspection checks or simple root-cause reviewsEducational/Experience Requirements:4-year engineering degree (Mechatronics or Electrical discipline) preferredA Professional Engineer designation (P. Eng.) and/or Lean Six Sigma Green or Black Belt Certification is considered an assetMinimum 5 years' experience in a technical customer facing support role5 years' related experience in the natural gas related industry preferredStrong track record of delivering on successful customer focus interactions and positive resolutionsStrong problem solving and Root Cause AnalysisProven project management experienceProven ability to deliver against technical issues and customer concernsRomet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates has specific requirements or needs reasonable adjustments to participate in the applications or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used for the purpose of providing an accessible candidate experience.SkillsPreferredKnowledge of Mechanical/Electrical ProcessesComputer Skills (Microsoft)Creative/Collaborative/Open-MindedInterpersonal SkillsMulti-TaskOrganizational SkillsPresentation SkillsProblem SolvingSix Sigma ExperienceMicrosoft TeamsTime Management SkillsBehaviorsRequiredFunctional Expert: Considered a thought leader on a subjectDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsRequiredGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

📌 Applications Specialist - C$50,000 - C$85,000 A Year (Mississauga)
🏢 Romet
📍 Mississauga