At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles:We Build Championship Teams, we’reObsessed with Fans, we embracea Limitless Entrepreneurial Spirit, and we approach every challenge with aDetermined and Relentless Mindset. If you’re ready to contribute to a energetic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.The General Manager will take primary responsibility for strategically planning operational excellence, promotions, special events, fan engagement, building strong teams, and profitability of their assigned retail location(s) while providing coaching and performance management for all employees. The General Manager will report to the Regional Director and work a rotating, full-time schedule including days, nights, weekends, and extended hours on game days and during events.General Duties and Responsibilities:Drive operational excellence by creating strategic plans and initiating actions that support company objectivesDrive the implementation of all Company initiatives through clearly communicated objectives and team prioritiesPresent the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell-through, and customer feedbackAct as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessaryAnalyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellenceQuickly adapt and deliver in a fast-paced,



high-growth environment while leading changeDemonstrate and maintain the highest levels of fan experienceIncorporating Fanatics values when planning daily operational excellence for the TeamRecruit and build a strong team while driving a culture of high performance and engagement that translates into a best-in-class fan experienceAssess internal talent and recommend a succession plan for employees to Human Resources, District manager, and/or Regional DirectorDelegate ‘Manager on Duty’ responsibilities when appropriateFosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goalsEducation, Experience, and Requirements:Bachelor’s degree or equivalent work experience preferred, not requiredMinimum five years of retail management experience, preferably flagship store/high-profileMust possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skillsHighest level of integrity and ethics, both professional and personalExperience managing a team of both exempt and non-exempt employees is strongly preferredDemonstrated proficiency in the Microsoft Office Suite and retail point of sales systemsJob Knowledge, Skills,



and Abilities:Proven ability to identify business trends and collaborate with cross-functional partners to develop appropriate plans to drive resultsProficiency in understanding the fan base to ensure actions taken are in support of maximizing market trends and needsStrong experience with retail finance, including P&L managementStrong written and verbal communication skillsProven ability to lead operational excellenceAbility to work independently while still adhering to company/departmental standardsDemonstrated ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow-up as necessaryExperience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws, and union activity if applicableDemonstrate ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolutionPhysical Demands:Regularly required to sit stand, reach, bend, and move about the facility as neededMust be able to lift and carry up to 30 lbs.Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shopAt Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.The salary range for this position is $63,000-$76,000 CAD/year, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.#J-18808-Ljbffr

📌 General Manager - Toronto Tempo - C$63,000 - C$76,000 A Year
🏢 Fanatics Commerce
📍 Toronto