Company

Major Wire Industries is a global leader in manufacturing high-performance screening products, serving North America and beyond.

Advantages

- Comprehensive Benefits Package – 75% paid by the employer
- Pension Plan – With employer contributions to support your future
- Generous Time Off – 13 paid holidays per year, starting from year one
- FLEX Measures – Work on-site from our Candiac office 1 day a week
- A stable schedule – Monday to Friday (8 a.m.–5 p.m. or 9 a.m.–6 p.m.)
- 5 paid FLEX days per year for personal needs
- Wellness Perks – A healthy snack offered once a month
- Engaging & Stimulating Work – Be part of exciting projects that make an impact
- People-First Culture – Inclusive, collaborative, innovation-focused

Your Role

Reporting to the Customer Service Manager, you will be on the front line to address customer needs, configure customized items, and process quotes and orders for customers in your assigned territory.

Responsibilities

- Provide high-quality service by ensuring clear and effective communication with customers.
- Professionally handle customer inquiries and ensure quick and efficient problem resolution.




- Respond to customers via email and phone with accuracy and courtesy.
- Create quotes and process orders and claims in our ERP system.
- Serve as a liaison between customers and territory managers.
- Collaborate with other departments to ensure smooth and efficient service (account setup, order tracking, shipments meeting customer expectations).
- Actively participate in the continuous improvement of customer service.
- Perform any other tasks assigned by management based on business needs.

Profile Sought

- Fluency in French and English (advanced level required); Spanish is an asset.
- Attention to detail, proactivity, and ability to multitask.
- Excellent oral and written communication skills.
- Strong customer service skills: tact, respect, and attentiveness to others.
- Proficiency in IT tools: Excel and Outlook (ERP is an asset).
- Team spirit and ability to collaborate effectively with various departments.
- Autonomy and solution-oriented mindset.

Education And Experience Requirements

- Minimum of 2 years of experience in a customer service role.
- High school diploma.

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📌 Representative - Service & Customer Relations (2026-2261) (Candiac)
🏢 MAJOR® FLEX-MAT®
📍 Candiac