Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact chance to help optimize customer service and field service workflows on the ServiceNow platform across Canada.Responsibilities:Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.Partner with stakeholders nationwide to streamline and improve field service operations.Develop detailed process maps, documentation, and functional specifications.Recommend strategic ServiceNow CSM configurations and automation approaches.Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.Requirements:3+ years of hands-on experience with ServiceNow CSM and business process consulting.Demonstrated knowledge of field service workflows and industry best practices.Strong analytical, documentation, and stakeholder engagement skills.Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.ServiceNow certifications in CSM or related modules.Location:Open to candidates across Canada (remote or hybrid,



depending on project requirements)Seniority levelSeniority level Mid-Senior levelEmployment typeEmployment type ContractJob functionJob function Other, Consulting, and Information TechnologyIndustries Information Services, IT Services and IT Consulting, and Software DevelopmentReferrals increase your chances of interviewing at Alldus by 2xGet notified about new Business Process Consultant jobs inCanada .Ontario, Canada CA$95.00-CA$120.00 23 hours agoBritish Columbia, Canada CA$65,000.00-CA$75,000.00 2 weeks agoServiceNow Business Process Consultant-IRM/SECOPSBusiness Process / Oracle Fusion ConsultantMoose Jaw, Saskatchewan, Canada 1 month agoCanada CA$70,000.00-CA$80,000.00 3 weeks agoMandate: Business and Process Analyst ID659Senior Healthcare Business Analyst (Remote)Business & Technical Documentation Analyst- Remote, CanadaTELUS Operations, Business Performance Analysis Specialist - Canada and Central AmericaBusiness Analyst, Canada Payroll - FrenchToronto, Ontario, Canada CA$70,000.00-CA$80,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

📌 Servicenow Business Process Consultant - C$70,000 - C$80,000 A Year (Toronto)
🏢 Alldus
📍 Toronto