Senior Customer Success Manager (French Canadian Speaking)2 weeks ago Be among the first 25 applicantsAbout AurorAt Auror, we're empowering the retail industry to tackle theft and organized retail crime, a $150 billion problem globally. It is a high‑volume crime that is increasingly organized in nature and puts people, retailers, and communities at risk every day.Founded in New Zealand 12 years ago, we work with some of the best and largest retailers across the US, Canada, Australia, New Zealand, and the UK. We connect people and intelligence to reduce crime and use technology for positive. We embrace AI to supercharge our impact and are committed to responsibly incorporating AI into our work. We encourage our team to be curious about how AI can elevate their work, regardless of role.The RoleAs our Sr. CSM, you are an experienced and strategic individual contributor whose impact resonates across the team and the wider Customer Success function. Because many of our partners operate bilingually, you will need to befluent in French Canadian, enabling you to build strong relationships and communicate effectively. You will partner with key stakeholders to ensure their organization is seeing the value and achieving real crime‑reduction outcomes from using the Auror platform.You’ll influence and uplift those around you, mentoring others, sharing insights, and driving cross‑functional collaboration.ResponsibilitiesOwn the customer success relationship and support commercial account management through partnership with our Retail Partnership Managers.Culture high‑impact, high‑value partnerships with customers aligned strategically with their objectives and Auror’s account/engagement plans.Build proactive customer engagement plans to ensure customers reach their user engagement goals.Champion customer perspectives internally, providing influential feedback and helping shape the product roadmap while managing clear expectations.Lead pilots and implementations with expert project‑management capability, focusing on our larger,



more complex retail partners.Empower Customer Success Specialists to surface platform wins and outcomes and share those learnings with key champions at loss‑prevention director level.Partner with customers on change and process management.Analyse and utilise customer data, creating insights to drive better outcomes.Identify and execute opportunities to deepen stakeholder, champion, and store engagement.Ensure full utilisation of Auror's platform features and modules across your customer base.Foster collaboration across retail and law‑enforcement sectors.Develop strategies for user engagement for a one‑to‑many approach through inbound support requests via in‑app messenger, phone, and email.Actively mentor and sponsor others across the Customer Success team, providing feedback and helping elevate team performance.Share best practices globally, setting the standard for engagement and excellence.RequirementsAbout youFluent in English and French (including Canadian French).Previous experience in Customer Success, Account Management, or Relationship Management, preferably in the tech industry.Proven track record in complex customer environments.Ability to effectively objection handle or manage expectations with key stakeholders.Data‑driven mindset with the ability to translate complex analytics into action.Deeply knowledgeable in retail, LP/AP, or related industries, adept at applying strategic insights.Lead high‑impact projects with clarity, inspiration, and a strong strategic vision while managing competing priorities with composure.Strategic mindset using multiple data points to contribute to Auror’s long‑term goals.Influence senior stakeholders and decision makers with data‑driven and strategic recommendations.Experience driving change management within business processes, systems, and technology with a people‑first focus.Guide customers through rollouts and implementations, using project‑management and people skills to make it seamless and successful.Empathetic, inclusive,



and resilient, with the emotional intelligence to support customers and teammates.Enjoy working as part of a team; self‑starting andable to work alone when needed.Requires up to 20 % travel.BenefitsCompetitive salary range: $125,000 – $145,000 CAD (IC4).Annual bonus: Eligibility for a NZD $5,000 bonus at the end of the fiscal year if revenue goals are met.Employee share scheme: Own part of a company making a real difference.Flexibility: Promote healthy work/life blend.Shorter work weeks (full pay): Friday afternoons off.Health Care Plan (Medical, Dental, & Vision): 100 % of costs covered for you and dependents via Sun Life Financial.Focus on mental and physical health: Wellness Days and up to three expert sessions paid annually.Family‑friendly: Comprehensive paid parental leave – 12 weeks for birth parents and 6 weeks for non‑birth parents from day one.Personal growth: Support to attend courses, conferences, or events to develop skills.Team love: Regular team lunches and social events during work hours.EEO StatementAuror is committed to providing an inclusive and accessible application process to all candidates and we actively work to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you need adjustments to any part of our recruitment process because of accessibility reasons, please let us know during the application process. We will work with you to identify adjustments that allow you to perform at your best.Next StepsIf you’re excited about our mission and you have the experience and passion for this role, please hit "Apply". If you’re not sure you tick all the boxes but feel you’re close, please apply anyway! Auror is a place where everyone can learn and grow.Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any aspect or any accessibility requirements, we will be ready to help.The deadline for applications is 30 January.#J-18808-Ljbffr

📌 Senior Customer Success Manager (French Canadian Speaking) - C$125,000 - C$145,000 A Year (Toronto)
🏢 Auror
📍 Toronto