Are you a highly motivated individual with exceptionaltechnical skills? Do you enjoy troubleshooting, problem solving, and helpingothers? You'llwork for a growing, family-owned company that has been providing Canadians withlocally based service for over 100 years.
The successful candidate will be a key member of our NextLevel Support Team providing tier 2 support to our clients and internal teams,as well as subcontractors.
Key Responsibilities:
- Provide exceptional customer service to clients and staff ofWilsons Security
- Answer incoming inquiries via phone, email, and chat
- Remotely troubleshoot an array products and services withclients as well as technicians and subcontractors, answering any questions thatmay arise
- Resolve client concerns and make recommendations whereappropriate to ensure optimal system function
- Remote software management including code and user updates,schedule management, configuration settings, etc.
- Manage work orders assigned to the NLS queue to ensure theyare actioned in a timely manner
- Work within client’s 3rdparty ticketing systems forwork order management
- Process system activations including GSM
- Maintain positive relationships with our clients, team, andsubcontractors
- Work professionally under pressure
- Other projects as required
Qualifications:
- Must have a minimum of 3 years experience in the securityindustry, with in-depth knowledge of cameras, access control, and intrusionsystems
- IT Helpdesk experience an asset
- Excellent communication skills, both written and verbal
- Client-Focused
- Ability to work both with a team and independently
- Dependable, diligent, and punctual
- High degree of accuracy and thoroughness
- Solid analytical and decision-making skills```json {