Junior Automation Analyst

FCM is a leading corporate travel management company. This role is part of the FCM Technology team, focusing on automation solutions across North America.

About The Opportunity

This position involves the full lifecycle of automation solutions—from intake and triage to testing and implementation—supporting client outcomes. You will collaborate with Business Analysts, developers, and stakeholders to evolve the automation ecosystem anchored by SAP Compleat.

Key Responsibilities

- Gather detailed information on new development requests and reported issues, triaging to appropriate teams.
- Review and resolve internal automation platform issues via ticketing systems.
- Apply prioritization frameworks to ensure critical requests are addressed efficiently.
- Maintain clear communication between stakeholders and developers throughout issue resolution.
- Update and maintain technical documentation based on support activity.
- Perform accurate list and database updates with strong attention to detail.
- Stay current on automation tools and evolving travel technology capabilities.
- Ensure service agreements are upheld to drive client satisfaction and retention.
- Test code in development and staging environments prior to operational handoff.
- Contribute to a safe, inclusive, and accessible work environment.

Experience & Qualifications

- Ability and willingness to learn new automation systems.
- Experience implementing and supporting SAP Compleat automation platform.
- Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket).




- Experience with Sabre GDS (queues and PNR history).
- Familiarity with OBTs such as Concur, DEEM, or Cytric.
- Experience working with Salesforce.Strong client interaction and technical communication skills.
- Minimum 2 years in a customer service role.
- Basic understanding of Web Services, XML, and SQL databases.
- Solid written, verbal, and technical documentation skills.
- Knowledge of Azure DevOps and Scrum methodologies (preferred).
- Experience with travel technology automation platforms (preferred).
- Amadeus GDS experience (nice to have).
- Familiarity with Concur RRF.

Benefits Include

- Generous paid time off policy.
- Travel perks/discounts.
- Health & Wellness Programs and Employee Financial Wellness Services.
- National/International Award Nights and Conferences.
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care.
- Insurance including life, AD&D;, critical illness, long term disability.
- Employee Assistance Program.
- RRSP/RPP with matching.
- Tuition Reimbursement Program.
- Employee Share Plan.
- Global career opportunities in a network of brands and businesses.

Location

Toronto, ON

Salary

$65,000 - $70,000 annually.

Equal Opportunity Statement

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected].

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📌 FCM - Junior Automation Analyst - Toronto, ON
🏢 Flight Centre Travel Group
📍 Toronto