Step into a leadership role as a Key Holder, where you will directly contribute to the beauty of customer service excellence. Your retail coaching experience will drive the sales team to new heights.
This position requires you to collaborate closely with the Store Manager to ensure seamless operations and inspirational service delivery. You’ll leverage your retail experience, particularly in cosmetics, to provide authentic and personalized interactions along with managing crucial cash reconciliation tasks. Opening and closing the retail store will also be part of your responsibilities on a rotational basis.
Key Responsibilities:
• Coach and lead the sales team for target achievement
• Facilitate engaging customer service experiences




• Perform cash handling and reconciliation duties
• Open and close the store on a set rotation
• Utilize point-of-sale software efficiently
Requirements:
• Solid background in retail, cosmetics preferred
• Exceptional customer service and mentoring skills
• Experience in retail operations and cash reconciliation
• Willingness to work flexible hours, including weekends
• Requirement to prove right to work eligibility
This key role blends leadership with operational excellence in a prestigious beauty retail environment.
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📌 Key Holder Role in Cosmetics Retail (Burnaby)
🏢 Estée Lauder Companies
📍 Burnaby