OpportunityBDO Canada is looking for a ServiceNow Senior Developer to join our growing team, with the ability to work from anywhere in Canada. This is a new role in the team.The Senior ServiceNow Developer is responsible for building, configuring, and extending the ServiceNow platform across both internal and client engagements, delivering scalable, secure, and high‐quality solutions aligned to architectural standards and business requirements. You will provide hands‐on technical execution for ServiceNow initiatives including ITSM and CSM implementations, platform modernizations, and legacy tool transitions (e.G., SysAid to ServiceNow), as well as the enablement of automation and AI‐driven capabilities to improve operational efficiency and service experience.Working under the guidance of the Solution Architect, the Senior Developer ensures solutions are upgrade‐safe, maintainable, and production‐ready, while supporting continuous improvement and managed services operations across client environments. To be successful, you will be responsible for:Platform Configuration & DevelopmentConfigure and extend ServiceNow ITSM and CSM modules, including workflows, business rules, UI policies, client/server scripts, and catalog items.Build and maintain automation using Flow Designer and related tools.Support Virtual Agent and self‐service experiences as part of automation and deflection strategies.Develop integrations using REST/SOAP APIs and IntegrationHub where required.Technical Quality & Platform HealthEnsure configurations and customizations align with ServiceNow technical standards and architectural guidance.Support platform upgrade readiness by minimizing technical debt and participating in regression testing.Troubleshoot and resolve complex technical issues across the platform.Document technical designs and configurations for long‐term maintainability.Collaboration & DeliveryCollaborate closely with Functional Consultants, QA, and the Solution Architect throughout the delivery lifecycle.Participate in sprint planning, backlog grooming, and solution design discussions.Support UAT, deployment activities, and early‐life support post go‐live.Automation & InnovationIdentify opportunities to automate manual processes and improve operational efficiency.Stay current with ServiceNow releases and emerging platform capabilities, including AI‐driven features.Contribute to reusable technical components and accelerators for BDO's ServiceNow practice.Success CriteriaDemonstrate BDO Canada's core values through all aspects of your work: Integrity, Respect, and Collaboration.Understand your client's industry, challenges, and opportunities; be described as positive, skilled, and delivering high quality work.Identify, recommend, and focus on effective service delivery to clients.Contribute to an inclusive and engaging work environment that develops, retains, and attracts talent.Actively participate in the adoption of digital tools and strategies to drive an innovative workplace.Grow your expertise through learning and professional development.Your Experience and Education5+ years of hands‐on ServiceNow development experience.Strong experience configuring ServiceNow ITSM; experience with CSM strongly preferred.Proficiency in JavaScript and ServiceNow scripting concepts.Experience with Flow Designer, IntegrationHub, and ServiceNow data models.Solid understanding of ServiceNow best practices, security, and upgrade‐safe development.Experience supporting platform migrations or large‐scale implementations.Exposure to AI‐enabled ServiceNow features (Virtual Agent,



Predictive Intelligence).ServiceNow certifications:Certified System Administrator (CSA)Certified Implementation Specialist (ITSM and/or CSM)The expected range of compensation for this role is $84,000 – $128,000 annually.Why BDO?Our people‐first approach to talent has earned us a spot among Canada's Top 100 Employers for 2026. We provide an environment that supports professional growth, learning opportunities, and impact on the community.Giving back adds up:We actively support local and national charity initiatives, encouraging staff participation in community events.Total rewards that matter:Competitive total cash compensation, flexible benefits, market‐leading personal time off, and support for wellness initiatives.Everyone counts:We are committed to a culture of respect, inclusion, and diversity. If you require accommodation to complete the application process, please contact us.Flexibility:Work arrangements may include office, client site, and virtual work, with flexibility to adjust to role expectations.Code of Conduct:Our Code of Conduct sets clear standards for ethical decision‐making and trust building.Ready to make your mark at BDO?Click "Apply now" to send your up‐to‐date resume to one of our Talent Acquisition Specialists.To explore other opportunities at BDO, check out our careers page.Privacy & ApplicationBDO may use AI‐enabled tools to support certain aspects of the recruitment process. All employment‐related outcomes are made by BDO personnel. More information on BDO Canada's Privacy Policy can be found here: Privacy Policy | BDO Canada.#J-18808-Ljbffr

📌 Servicenow Senior Developer - $84,000 - $128,000 A Year - Remote (Oakville)
🏢 BDO Canada
📍 Oakville