Customer Success & Commercial Administration Coordinator

FT-Permanent 35 hours | Oakville, ON, CA

Salary Range: $46,800.00 To $57,200.00 Annually

Overview

Virox Technologies Inc. is a leading chemical engineering and manufacturing company focused on infection control and biosecurity, with safe, effective, sustainable, and patented disinfectant technologies. The Customer Success & Commercial Administration Coordinator supports the Product Marketing and Customer Success (PMCS) Team by providing responsive customer support and coordinated administrative assistance to the Commercial Team.

Responsibilities

- Serve as a key contact for inbound customer inquiries via online forms, email, or phone; ensure timely acknowledgement, support, or escalation as needed.
- Apply knowledge of Virox products, applications, and market needs to answer questions and support issue resolution.
- Maintain accurate customer records and follow-up activity in HubSpot in line with CRM processes.
- Help improve customer service workflows, CRM practices, and system functionality to enhance the customer and team experience.
- Track, review, and report on customer service metrics, complaint activity, and recurring themes to identify improvement opportunities.
- Prepare regular customer service and complaint reports (monthly, semi-annual, and annual summaries as required).
- Review website content to ensure accuracy of links, features, and customer-facing information.
- Monitor customer and sales activity after complaints to identify trends and process improvement opportunities.
- Prepare purchase orders and coordinate invoice submission, approval, and processing per internal procedures.
- Track Commercial Team expenses, invoices, purchase orders, and credit card transactions for accurate budgeting and recordkeeping.




- Coordinate with Finance and Accounts Payable on outstanding payments, vendor setup, and budget or P&L; discrepancies.
- Support tracking and reporting of larger project-related expenses spanning multiple departments.
- Coordinate Virox’s participation in tradeshows (registration, booth reservations, exhibitor requirements, deadlines).
- Track tradeshow deposits, payment deadlines, purchase orders, invoices, and post-event budget reconciliation.
- Coordinate booth materials, product samples, literature, service orders, and other event requirements for a professional presence.
- Arrange tradeshow freight and logistics including shipping timelines, tracking, documentation, and return coordination.
- Support cross-functional initiatives, ad hoc projects, and other duties to meet business needs.

Qualifications

- Post Secondary degree or diploma in Business Administration, Marketing, Communications, or a related field, or equivalent experience.
- 1–2 years of experience in a customer service, administrative, coordinator, or related role.
- CRM experience is an asset; HubSpot experience is helpful but not required.
- Exposure to financial administration (invoices, expense tracking, purchase orders) is an asset.
- Exposure to tradeshows, events, or logistics coordination is an asset.
- Strong written and verbal communication skills; professional interaction with customers, vendors,



and internal stakeholders.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and ability to learn new software systems.
- Comfort with spreadsheets, data tracking, and basic reporting or KPI monitoring.
- Strong organizational and time-management skills; ability to manage multiple priorities and deadlines.
- Detail-oriented, accurate, and dependable in data entry and recordkeeping.
- Customer-focused, professional, and solutions-oriented; able to work independently and collaboratively.
- Adaptable and able to manage shifting priorities.

What’s in it for you?

- Onsite work requirement.
- Paid time off between December 25 and January 1 for permanent full-time staff.
- 4-day summer schedule from mid-May to Labour Day each year.
- Comprehensive advantages program for permanent full-time staff, including EAP, after probationary period.
- Tuition reimbursement program for continuous learning after 1 year of service.
- Team social events and activities.

Accommodation & Accessibility

Virox Technologies Inc. is committed to providing accommodation for individuals with disabilities. Accommodation will be provided upon request in all parts of the hiring process as required in accordance with the Accommodation Policy. Candidates requiring accommodation are asked to make their needs known in advance.

Use of Artificial Intelligence

Virox Technologies Inc. may use artificial intelligence to screen, assess, and/or converse with applicants.

Note: This description reflects the responsibilities, qualifications, and benefits as provided in the original text, refined for clarity and formatting. No new roles, requirements, or commitments have been added.

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📌 Customer Success & Commercial Administration Coordinator (Oakville)
🏢 Virox Technologies
📍 Oakville