Role: ServiceNow BSA

Location: downtown Toronto

Hybrid mode: 2 days a week on site

Rate: around 80/hr (depends on expertise level and experience)

Interview Process: 2 steps (virtual)

Main Deliverables

- Support the in-house transition and ongoing optimization of the ServiceNow platform
- Produce audit-ready reporting and documentation across ServiceNow modules
- Enable accurate data, governance, and traceability for future audits

Technical Stack

- ServiceNow (ITOM, ITAM, CMDB, Service Mapping, Discovery)
- HAM (Hardware Asset Management)
- SAM (Software Asset Management)
- ServiceNow Reporting & Dashboards
- Advanced Microsoft Excel (complex formulas, pivots, data analysis)

Requirements

- Hands-on experience supporting ServiceNow programs or platform teams
- Proven experience with HAM and SAM within ServiceNow
- Strong audit support experience, including evidence gathering and reporting
- Demonstrated ability to create detailed,



audit-ready reports
- Experience writing user stories and translating business requirements into technical requirements
- Advanced Excel skills used for operational and audit reporting
- Experience in financial services or banking environments ("Big6" experience is an asset)

Responsibilities

- Support ServiceNow activities as the platform transitions fully in-house
- Partner with ServiceNow platform teams to enhance ITOM, ITAM, CMDB, and Discovery capabilities
- Create and maintain detailed reports to support internal and external audits
- Document current-state and future-state business processes
- Gather, analyze, and document requirements; create clear user stories
- Ensure data accuracy and consistency across ServiceNow modules

📌 BSA (ServiceNow) (Toronto)
🏢 Company
📍 Toronto