Embark on a rewarding career at Beanfield as a Customer-Focused Technical Support Representative. Your role will be pivotal in ensuring high-quality technical assistance for our residential clients.
Engaging with cutting-edge technology, you’ll work under the Tier 1 Technical Support Manager to troubleshoot and provision various services, including Internet, IPC, and home phone. Your expertise will guide you through configuring customer-facing network solutions while helping to report trends that may need escalation. Embrace a role that champions collaboration and community care.
Key Responsibilities:
• Efficiently provision and support residential services
• Troubleshoot customer network issues effectively




• Diagnose and assist with LAN and WIFI configurations
• Recognize and address network event trends
• Adhere to standardized helpdesk procedures
Requirements:
• Experience in telecom tech support (1–2 years)
• Familiarity with TCP/IP and CIDR address structuring
• Knowledge of GPON systems preferred
• Understanding of IP allocation methods
• Bilingual English and French skills are a plus
Join a team that cares about community connections and creative technology solutions at Beanfield.
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📌 Customer-Focused Technical Support Role (Toronto)
🏢 Beanfield
📍 Toronto