Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.Our Values: We are honest - we value honesty in all aspects.Bring the Olives - we offer premium customer experience.Think Big - we believe in always striving for more.The Role: As Player Experience Manager, you are the voice of the player within Betty's Live Ops team. You will actively play on the Betty site and app using multiple internally segmented accounts to experience different player journeys first-hand. You'll think critically about every touchpoint and feed structured, actionable insights back to segment leads, Live Ops, and Product. You will also perform robust competitor analysis to ensure Betty is at the forefront of player experience within the market. Additionally, you will perform qualitative analysis to measure player satisfaction with the product cementing the role as the voice of the player.Key responsibilities: Play across multiple internally segmented accounts to experience full player journeysAct as a player advocate within Live Ops and Product discussionsProvide clear,



player-focused feedback to segment headsConduct rigorous competitor analysis across iGaming and adjacent productsMap out and perform high-level qualitative analysis of Live Ops features, promotions, and journeysIdentify friction points, opportunities, and moments of delight across the platformRequirements: A genuine player of games and iGamingStrong empathy for players and a critical eye for experience qualityExperience in iGaming, mobile games, digital products, or adjacent industriesFamiliarity with player segmentation and lifecycle conceptsAbility to structure qualitative feedback into clear, actionable insightsExcellent written and verbal communication skillsComfort working cross-functionally with Product, Live Ops, and AnalyticsWhat we offer: Discretionary bonusCareer and skills development opportunitiesFun and collaborative team environmentNew modern office spaceExclusive employee discounts and perks through PerkopolisThe salary range for this role is CAD 75,000 to CAD 90,000 per year.This is a new position within our team.Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.Betty Gaming CA Ltd. is an equal prospect employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.#J-18808-Ljbffr

📌 Player Experience Manager - C$75,000 - C$90,000 A Year (Toronto)
🏢 Betty Gaming CA
📍 Toronto