What is the opportunity?

This role requires considerable proactive calling.

What will you do?

- Consistently provide superior responsive service to client fax / e-mail / telephone requests
- Consistently provide superior responsive execution and delivery of client transactions/requests
- Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
- Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
- Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
- Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
- Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
- Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
- Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.




- Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting

What do you need to succeed?

Must-have

- Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests
- Exceptional customer service skills
- Excellent communication skills, oral/written skills, good business writing
- Strong organizational skills with the ability to multi-task and prioritize
- Solid computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
- Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)
- Credit Experience is an asset

Nice-to-have

- Resourcefulness and able to work independently
- Sales-oriented, self-motivated, self-managed and thrive in a fast paced workplace
- Strong problem solving skills with a sense of urgency
- Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset
- Strong knowledge of the mortgage process and Home Financing products is an asset

Job Details

Address: 810 UPPER GAGE AVE:HAMILTON

City: Hamilton

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

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📌 Mortgage Specialist Assistant (Hamilton)
🏢 RBC
📍 Hamilton