Dollarama is hiring a full time, permanent Team Leader for their store in Kitchener, Ontario . This role involves leading and supervising store associates, managing daily store operations, and ensuring excellent customer service standards.

Responsibilities

- Leading and supervising store associates, providing guidance and support
- Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments
- Ensuring excellent customer service standards are met
- Conducting manager-on-duty tasks: managing breaks, time, and attendance
- Implementing and maintaining visual merchandising standards based on company strategy
- Addressing customer complaints and resolving issues promptly
- Ensuring store safety and cleanliness standards are met
- Performing cash management, store opening and closing duties as needed
- Participating in the inventory process
- Participating in employee training and performance evaluations





Requirements

- Minimum of one (1) year of experience in the retail industry
- Minimum of one (1) year of experience in team management
- Ambition to progress within the company
- Open availability required (day, evening, weekend shifts)
- Proven ability to efficiently organize time and manage priorities
- Good leadership and communication skills
- Ability to work in a dynamic, fast‑paced and high‑volume environment

Benefits

- Weekly pay
- Paid vacation and Birthday Leave
- Retirement Plan
- Opportunities for Career Growth

Minimum 1 year of retail industry experience and minimum 1 year of team management experience. Open availability required including days, evenings, and weekends.

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📌 Team Leader (Kitchener)
🏢 Dollarama
📍 Kitchener