Location: Toronto, ON Pay Rate: $21-$24/hr Employment Type: Full-time About the Role We are seeking a motivated and customer-focused Membership Representative to serve as the first point of contact for our members. This entry-level role is ideal for someone who enjoys working with people, staying organized, and supporting programs that drive member engagement and retention. Key Responsibilities Serve as the primary point of contact for members, responding to inquiries via phone, email, and online channels Manage the membership renewal process, including outreach, follow-ups, processing, and tracking Support member programs and committees by preparing materials, coordinating meetings, and documenting minutes Promote membership benefits and programs to encourage engagement, retention, and new member acquisition Maintain accurate and up-to-date member records in the CRM system,



ensuring data integrity Assist with the development and delivery of new member engagement initiatives Provide general administrative and coordination support as needed Qualifications 1–3 years of experience in customer service, membership support, administrative, or coordination roles Strong verbal and written communication skills Comfortable interacting with members via multiple communication channels Detail-oriented with solid organizational skills Experience using CRM systems or databases is an asset Proficient in Microsoft Office or Google Workspace Team-oriented, reliable, and eager to learn What We’re Looking For A service-driven professional who enjoys helping people Someone who is organized, proactive, and follows up consistently A team player who can support multiple initiatives and deadlines Interest in member engagement, retention, and community-building

📌 Membership Representative/Administrative Assistant - C$21 - C$24 An Hour (Toronto)
🏢 Arrow Workforce Solutions
📍 Toronto