Embrace a rewarding role as a Principal Escalation Engineer in Toronto, specializing in customer success for pCloud services. Engage with creative technologies while delivering top-notch support.As part of the Idira Platform's pCloud group, you will drive proactive monitoring and act as a key point of contact for customer issues. The ideal candidate will have extensive experience in Python and a talent for troubleshooting and debugging across various service levels.Key Responsibilities:- Drive technical communication during high-stakes situations- Lead initiatives that enhance the customer support experience- Reproduce and troubleshoot client issues actively- Engage with engineers to develop unique service solutions- Ensure effective monitoring of service availability and performanceRequirements:- Bachelor's degree in Technology or equivalent- Over 5 years of experience in Python- Knowledge of monitoring tools like Datadog or Grafana- Familiarity with AWS and Cloud Computing concepts- Exceptional analytical and problem-solving skillsChallenge yourself to solve real-world cybersecurity issues as part of our dynamic team.#J-18808-Ljbffr

📌 Escalation Engineer For Pcloud Services (Toronto)
🏢 Idira Platform
📍 Toronto