BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.Bgis.Com.SummaryFor the assigned region(s), the Regional Director is accountable for operations, financial management and meeting service delivery obligations in a specified Geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements. In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.Key Duties & ResponsibilitiesAccount ManagementContinuously engages clients in discussions to understand and anticipate needs, identify and recommend additional servicesProvides input and contributes to the development and execution of strategic account expansion plansRecommends additional pull-through servicesParticipates in and contributes to quarterly business reviewsContributes to contract renewal and business development activitiesContributes to account governanceAdherence to Contract Specific MSA (Master Service Agreement)Manages the BGIS ECE Program for the specific client groupResponsible for results and action plans related to the Likely to Recommend SurveyClient Relationship ManagementAccountable for achieving client satisfaction objectives for the assigned region(s)Accountable for developing and maintaining effective relationships with clients, managing client expectationsPosition level of client representatives with whom this position typically interacts with include those at the senior management levelActs as the focal point of escalation for issues pertaining to facilities within assigned region(s)ProfitabilityAchieves profitability targets for the assigned regionParticipates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savingsBudget Development & ManagementAccountable for budgeting for assigned region(s),



Forecasting & Variance AnalysisDevelops and manages the execution of budget for portfolios within assigned region(s)Portfolio ManagementAccountable for operations management for the portfolio of facilities within the assigned region(s)Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio's programsOversees the completion and submission of capital plansCreates and implements short to mid-term plans for the assigned region(s)Provides input into strategic plansCollaborates with relevant concerned parties to optimize facilities within assigned region(s) and continuously create value for the client.Service Delivery ManagementAccountable for meeting all service obligations for the assigned region(s)Oversees the delivery of all service obligationsAccountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirementsRisk Management, Emergency Preparedness and Business Continuity Planning and ExecutionAccountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant concerned parties are trained to ensure proper executionOversight and engagement in Emergency ManagementHealth, Safety, Environment & SecurityAccountable for meeting all internal and external health, safety, environment and security-related requirementsAccountable for the protected delivery of all work performedRegulatory ComplianceAccountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintainedProject ManagementAccountable for on-time, on-budget and quality delivery of facility management projects for the assigned region(s)Collaborates with clients and internal concerned parties to identify project opportunities and priorities, develop and implement projectsOversees the development and execution of project plans for portfolios within assigned region(s)ProcurementCollaborates with Procurement and Supply Chain Administration teams to source and qualify vendors,



source and procure goods and services.Continuous ImprovementCollaborates with concerned parties and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region(s)People LeadershipAccountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendationsEmployee Satisfaction Scores and employee recognition (development and implementation of action plans to improve ESAT scores)Day to day support and team oversight/managementOther duties as assignedKnowledge & SkillsCommunity college diploma preferably in business administrationMore than 10 years of facility management work experienceHighly-skilled at account managementHighly-skilled at facility operations managementHighly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management levelHighly skilled at managing service delivery and meeting service delivery obligationsSkilled at managing budgetsFully-developed communication, influence, persuasion and negotiation skillsHigh degree of client service orientation and sense of urgencyHighly skilled at leading and engaging a team of individualsSkilled at vendor managementHighly skilled at emergency management, emergency preparedness and business continuity planning and executionPossesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possibleExpert level knowledge of health and safety requirements. Possesses a high degree of safety mindsetMaintains current knowledge of and highly skilled at implementing facility management services best practicesExpert level knowledge of current building standards and requirementsPossesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the clientLicenses and/or Professional AccreditationOne or more of the following would be considered an asset:Certified Facility Manager from International Facility Management AssociationCertified Property Manager from Institute of Real Estate ManagementFacility Management Administrator Designation from Building Owners and Managers InstituteReal Property Administrator Designation from Building Owners and Managers InstituteThis is a regular, full-time position with a salary range of $108,068 - $135,085 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.#J-18808-Ljbffr

📌 Regional Operations Director - Qc - $108,068 - $135,085 A Year (Quebec City)
🏢 BGIS
📍 Quebec City