What we need from you

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Process invoices, post checks to vendors and distribute employee checks

Respond to guest complaints, requests and emergencies

Reconcile all accounts in a timely manner

Schedule guest wake-up calls and reservations for the following day

Respond to guest inquiries, concerns and complaints as needed

Answer phones and place reservations

Qualifications for Night Auditor
Excellent communication and math skills




2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Robust eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Robust written and verbal communication skills
Exceptional customer service skills
Fluency in the local language - extra language skills would be great, but not essential
Flexibility - night, weekend and holiday shifts are all part of the job
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Job Type: Full-time Pay: $17.75-$24.95 per hour

Perks
Dental care
Extended health care

Work Location: In person

📌 Weekend Night Auditor/guest Services Agent Richmond Hill
🏢 Holiday Inn Express u0026 Suites Toronto-Markham
📍 Richmond Hill