Join SPS Commerce as a Strategic Customer Success Executive in Toronto, utilizing a hybrid mode. Drive executive relationships and enhance the retail supply chain management experience. As a leader in this essential role, you'll connect with high-level executives and guide them in effective product use to achieve their business goals.

Your expertise will foster robust partnerships, secure timely deliveries, and influence positive changes both internally and externally. Engage with diverse customer landscapes while leveraging your knowledge across SPS Commerce solutions for superior results. Key Responsibilities:
Develop strategic relationships with customer executives
Monitor and support trading partner onboarding and adoption




Ensure on-time product delivery and gather customer feedback
Lead change management processes for clients and internally
Advocate for best practices to align customer and SPS objectives Requirements:
Minimum 10 years in retail or account management
Track record of successful executive engagement
Excellent communication, planning, and project management skills
Ability to coach and lead alongside account teams
Entrepreneurial mindset with a focus on growth and trend analysis Impact customer success and elevate account management at SPS Commerce in Toronto.

📌 Strategic Customer Success Executive Role Toronto (Canada)
🏢 SPS Commerce Canada
📍 Canada