An integral part of the hospitality team, Concession Supervisors lead a group of concession teams during games and events at Rogers Forum and provide coaching to ensure each fan receives exceptional service. This is a part time, hourly, event-based position.
A typical shift includes
Lead concession teams and provide ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
Contributing to building a high-performance team by actively partnering with all staff of Rogers Forum
Perform end-of-night administrative duties as they related to the assigned stands
Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
Proven front line customer service leadership in a food service setting
Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
Robust communication and listening skills and the ability to communicate with guests and respond to inquiries
Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
Must be at least 19 years of age
Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
Must be able to safely lift up to 35 lbs.
Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
Valid Serving it Right certificate is required
Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work workplace. Canucks Sports & Entertainment is committed to building and supporting a diverse team.