Overview
Work Term: Permanent
Work Language: English
Hours: 24 to 32 hours per week
Education: Secondary (high) school graduation certificate
Experience: Experience an asset
or equivalent experience
Work setting
Hospitality industry
Hotel, motel, resort
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls




Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
Multi-line switchboard
Word processing software
Central reservation system (CRS)
Spreadsheet
Internet
Work conditions and physical capabilities
Attention to detail
Quick-paced workplace
Standing for extended periods
Work under pressure
Personal suitability
Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Screening questions
Are you available for shift or on-call work?
Do you have experience working in this field?
Employment terms options
Evening
Flexible hours
Morning
On call
Employment terms options
Weekend
Other benefits
Other advantages

📌 Hampton Inn By Hilton Downtown Winnipeg
🏢 CareerBeacon
📍 Winnipeg