Position: ServiceNow Tech Lead

Location: Onsite- Vancouver, BC

Job type: Full time/Permanent Hiring

We are looking for a Technical Lead – ServiceNow with solid expertise in ServiceNow ITSM, ITOM, CMDB, SecOps, ServiceNow Development, Integrations, and Platform Administration

. The ideal candidate should have hands-on experience leading technical delivery, platform customization, CMDB governance, Discovery, Service Mapping, REST/SOAP integrations, and production support

. Solid experience in ITSM, ITOM, CMDB, ServiceNow scripting, IntegrationHub, MID Server, and release management is mandatory.

Key Responsibilities
Lead end-to-end technical delivery and platform support across ServiceNow ITSM, ITOM, CMDB, and SecOps .
Design, configure, and customize ServiceNow applications including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident Management.
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Flow Designer, Workflows, and Scheduled Jobs.
Implement and support ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB governance .
Lead REST/SOAP integrations using IntegrationHub, MID Server, Import Sets, Transform Maps,



and enterprise integrations .
Manage CMDB health, CSDM, CI relationships, reconciliation, identification rules, and data quality initiatives.
Support SecOps modules including Security Incident Response, Vulnerability Response, and remediation workflows.
Troubleshoot platform, workflow, integration, Discovery, CMDB, performance, and production issues while performing root cause analysis.
Lead ServiceNow upgrades, release management, ATF validation, deployment planning, and post-production support.
Collaborate with architects, business stakeholders, developers, offshore teams, and vendor support to deliver enterprise ServiceNow solutions.

Required Skills ServiceNow: ITSM, ITOM, CMDB, SecOps, ServiceNow Development, Platform Administration

Development: Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, Workflow, Scheduled Jobs

Integration: REST APIs, SOAP, IntegrationHub, MID Server, Import Sets, Transform Maps

CMDB: Discovery, Service Mapping, CSDM, CI Relationships, Reconciliation, Data Quality

Operations: Release Management, ATF, Production Support, Platform Health, Performance Tuning

📌 Servicenow Tech Lead Vancouver
🏢 Ku0026K Global Talent Solutions
📍 Vancouver