Role Summary

Service delivery manager owning end-to-end delivery governance and operational performance. This role is hired on two engagement lines with a shared core purpose but different scope emphasis — see below. Choose the track that matches the requisition.

Onshore Track (Vancouver )

Onshore service delivery manager owning end-to-end delivery governance, SLA/XLA and client management, with commercial/financial accountability and escalation ownership.

Key Responsibilities
End-to-end service delivery governance
SLA / KPI management
Client & stakeholder management
Commercial & financial governance (P&L;, billing)
Risk & escalation ownership

Additional Skills (Valuable to Have)
ITIL 4 service management
Continual Service Improvement (CSI)
Vendor & contract management
Transformation & transition oversight
Executive reporting

Certifications – Preferred: ITIL 4 Managing Qualified Certifications – Preferred: PMP, PRINCE2 Practitioner, Protected Agilist

📌 Service Delivery – Infra Development Vancouver (Canada)
🏢 Natsoft
📍 Canada