Become a key player at Hard Rock Digital as a Training & Development Specialist, with a focus on onboarding and ongoing training for customer operations staff. Deliver training both virtually and face-to-face. As part of the Customer Operations team, you will utilize your training expertise and customer service experience to create impactful learning experiences for current and existing employees.

You will design and execute training programs that enhance team capabilities and improve service delivery to customers.

Your role will help shape the customer experience through effective training strategies. Key Responsibilities:
Develop and deliver onboarding programs for current starters
Facilitate training sessions that maintain high customer satisfaction




Update training materials in collaboration with content teams
Convert existing knowledge into effective training content
Provide training to address customer service issues Requirements:
Minimum 5 years of training experience and 3 in customer service
Expertise in both virtual and in-person training
Robust understanding of adult learning principles
Outstanding communication and prioritization skills
Willingness to travel up to 50% for training purposes Drive customer operations success through innovative training solutions at Hard Rock Digital.

📌 Training & Development Coordinator At Hard Rock Toronto
🏢 Hard Rock Digital
📍 Toronto