Join HPE as a Senior Network Support Specialist, where you'll provide top-tier technical support for creative networking solutions. This role emphasizes troubleshooting, analysis, and developer collaboration. As part of HPE’s Instant On team, you’ll tackle Level 3 escalations, perform in-depth troubleshooting, and support complex networking settings.

Engage with development teams to enhance product quality and train junior support staff while utilizing remote diagnostic tools for efficiency. Your expertise will shape customer interactions and operational improvements. Key Responsibilities:
Lead Level 3 escalations for cloud-managed networking
Execute advanced troubleshooting on networking hardware
Conduct thorough root cause analysis for customer issues




Analyze system logs, packet captures, and telemetry
Validate corrections and enhancements prior to deployment Requirements:
Bachelor's degree in applicable engineering fields
Over 7 years in enterprise networking support
Extensive knowledge of TCP/IP and networking standards
Proficiency with Linux and troubleshooting methodologies
Solid verbal and written communication skills Play a crucial role in enhancing HPE's customer experience through exceptional technical support and strategic improvements.

📌 Senior Technical Specialist In Networking Solutions Quebec City
🏢 Hewlett Packard Enterprise Development
📍 Quebec City