Drive success for entrepreneurs as Micromart's Senior Customer Success Manager. Help owner-operators enhance performance and expand their Smart Store businesses with your expertise. In this role, you will coach owner-operators and help them navigate operational challenges.

You must analyze store performance, develop growth plans, and conduct educational webinars. As a pioneer in the Customer Success team, you’ll create playbooks and processes that benefit the operators while enhancing their experience and performance across the board. Key Responsibilities:
Coach operators on running successful Smart Stores
Analyze performance data to suggest improvements
Develop growth strategies for recent store openings
Host webinars to educate owner-operators
Serve as operator voice to internal teams Requirements:
5+ years in Customer Success or business coaching
Proven record in improving entrepreneurial performance
Robust skills in relationship building and client management
Data-driven approach to identify growth opportunities
Experience with SMB technology is a plus Bring your entrepreneurial spirit and leadership to empower a community of small business owners at Micromart.

📌 Senior Customer Success Manager At Micromart Toronto
🏢 Micromart
📍 Toronto