Advance your career with First Student as a Senior Customer Success Manager. Champion customer engagement initiatives and drive retention across your accounts.

At First

Student, we are looking for a dedicated Senior Customer Success Manager to be a liaison between customers and internal teams. This role emphasizes the significance of managing accounts to not only meet but exceed customer expectations across their journey with First Student. You will leverage insights from customer interactions to improve service delivery and support account growth while collaborating with regional operations. Key Responsibilities:
Develop trusted executive relationships to enhance retention
Collaborate with teams on strategic account planning




Utilize Salesforce to track customer engagement
Host regular check-ins to ensure technology adoption
Monitor customer feedback and drive corrective actions Requirements:
Bachelor's degree or extensive experience in the field
Minimum of 3 years in customer account management
Familiarity with Salesforce and account tracking tools
Robust writing and analytical skills
Willingness to travel as needed Utilize your expertise to shape customer success initiatives and strengthen client relationships at First Student.

📌 Senior Customer Success Manager Position Toronto (Canada)
🏢 First Student
📍 Canada