Elevate your career as the Lead Business Consultant within NiCE's Value Realization Services. Focus on transforming contact center operations while maximizing ROI and customer satisfaction. In this strategic consulting role, you will oversee customer business cases, ensuring optimal adoption and perks from NiCE solutions.

With over eight years of experience needed, your unique blend of consulting expertise and operational knowledge will be critical in guiding customers. You will work collaboratively across departments and engage with senior stakeholders to drive impactful consulting projects. Key Responsibilities:
Deliver business improvement projects with measurable outcomes
Create business cases that highlight product value




Manage stakeholder relationships and engagement throughout projects
Oversee the alignment of consulting programs with product initiatives
Secure buy-in from diverse stakeholders Requirements:
8+ years in CX strategy or contact center transformation
Proven track record in delivering business value through technology
Solid analytical skills and data-driven mindset
Experience with NICE Interaction Analytics is required
Familiarity with AI and automation tools highly preferred Make a lasting impact on customer success with your strategic consulting expertise at NiCE.

📌 Lead Consultant For Cx Strategy At Nice Winnipeg
🏢 NICE
📍 Winnipeg