Elevate your career as a Project Incident Manager with a leading partner company focused on Manhattan Active solutions. Join this fully remote role ensuring critical incidents are managed effectively. As a Project Incident Manager based in Canada, you will lead high-priority incident resolution for large-scale implementations of Manhattan Active Warehouse and Order Management systems.
Your expertise will drive communication across technical and business teams while mitigating risks during key project phases such as go-live and testing. You will also focus on continuous service improvements for international implementations. Key Responsibilities:
Manage critical project incidents through implementation phases
Assess incident severity and coordinate teams for swift recovery
Facilitate incident calls and maintain documentation
Communicate status and risks to stakeholders efficiently
Produce major incident reports and identify improvement prospects Requirements:
8–10+ years in IT project delivery with major incident management
Proven experience with Manhattan Active projects
Knowledge of REST APIs and cloud platforms
Familiarity with JIRA and Xray for project management
Solid leadership and communication skills Bring your expertise in incident management and leadership to drive successful project outcomes across international logistics.